Antonia Recuero
Luverne,MN
Summary
Personable and Detailed Client Service Associate known for having great organizational skills, gifted at establishing working rapport with all types of customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with extensive experience with-in a people based industry. A solid team player with upbeat, good workable attitude. Looking for a new role where hard work and dedication will be valued.
Overview
20
20
years of professional experience
Work History
Paraprofessional
Luverne School District
Luverne, MN
04.2019 - Current
- Provided guidance to students in the classroom setting.
- Helped implement behavior management strategies for individual students.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral and emotional support.
- Supplied one-on-one attention to each student during group activities.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Long Term Cook
Sanford/Mary Jane Brown House
Luverne, MN
10.2023 - 11.2023
- Requested supplies and equipment orders, explaining needs to managers.
- Distributed food to service staff for prompt delivery to customers.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Made meals in accordance with company standards and requirements.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Managed portion control using correct utensils during preparation and plating.
Direct Support Professional
The Mentor Group/HSI
Luverne, MN
10.2018 - 03.2019
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Accompanied or transported clients to appointments, errands and social activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Customer Service Representative
Many Employers
Orange County, CA
06.2004 - 12.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Cert. of Dental Assisting/Radiology - Chairside Dental Assistant
Regional Occupational Program
California06-2000
Skills
- Training And Coaching
- Client Rapport
- Client Support
- Front Office Administration
- Customer Relationship Management
- Technician Dispatching
- Inter-Department Collaboration
- Customer Loyalty
- Troubleshooting
- Shipment Tracking
- Outbound Calling
- Deadline-Oriented
- Team Collaboration
- Accurate Order Fulfillment
- Team Dispatching
- Cross-Functional Collaboration
- Filing
- Documentation Skills
- Record Preparation
- Membership Renewals
- Organization And Recordkeeping
Timeline
Long Term Cook
Sanford/Mary Jane Brown House
10.2023 - 11.2023
Paraprofessional
Luverne School District
04.2019 - Current
Direct Support Professional
The Mentor Group/HSI
10.2018 - 03.2019
Customer Service Representative
Many Employers
06.2004 - 12.2015
Cert. of Dental Assisting/Radiology - Chairside Dental Assistant
Regional Occupational Program
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