Summary
Overview
Work History
Education
Skills
Timeline
Intern

Antonia Riley

Chicago,Illinois

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

16
16
years of professional experience

Work History

Patient Financial Advocate

Advocate Aurora Trinity Hospital
12.2021 - 11.2022
  • Primary contact for patients who have questions regarding accounts
  • Utilized multiple sources to resolve patient inquiries while on the phone
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand their insurance, out of pocket and deductibles
  • Document all account activity
  • Receive cash and credit card payments

Home Care Aide

SYNERGY HomeCare
07.2020 - 10.2021
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.

Home Care Aide

Help At Home
03.2016 - 07.2020
  • Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep the care team updated.

Accounting Clerk

Archdiocese Of Chicago
05.2006 - 12.2015
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input a high volume of monthly invoices with consistent accuracy.
  • Managed a $500.00 Petty Cash Drawer
  • Monitored the status of accounts receivable and payable to facilitate prompt processing.
  • Prepared Journal Entries maintained/updated the general ledger
  • reconciled vendor accounts, researched discrepancies, and maintained vendor files

Education

High School Diploma -

Academy Of Our Lady
Chicago, IL
05.1981

Skills

  • Customer Satisfaction
  • HIPAA Regulations
  • Financial Management
  • Document Uploading
  • Data Enrty
  • Accounts Payable and Accounts Receivable
  • Customer Inquiries
  • Office Supplies and Inventory
  • Verbal and Written Communication
  • Microsoft Office

Timeline

Patient Financial Advocate

Advocate Aurora Trinity Hospital
12.2021 - 11.2022

Home Care Aide

SYNERGY HomeCare
07.2020 - 10.2021

Home Care Aide

Help At Home
03.2016 - 07.2020

Accounting Clerk

Archdiocese Of Chicago
05.2006 - 12.2015

High School Diploma -

Academy Of Our Lady

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Antonia Riley