Antonia Rodriguez
Hialeah,FL
Overview
3
3
years of professional experience
Work History
Cashier
Carrot Express
South Miami, FL
10.2023 - Current
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Adhered to social distancing protocols and wore mask or face shield.
Lawyer
ONBC ORGANIZACION NACIONAL DE BUFETES COLECTIVOS
Mayabeque, CUBA
12.2021 - 08.2023
- Drafted pleadings for use in court proceedings.
- Maintained accurate records related to each case handled.
- Regularly updated clients on progress made towards resolution of their cases.
- Counseled clients on various matters related to their legal rights and obligations.
- Worked closely with other professionals such as accountants, financial advisors, real estate agents in order to provide comprehensive advice to clients.
- Developed strategies to resolve complicated legal issues for clients.
- Advised clients regarding business transactions, claim liability, advisability of prosecuting or defending lawsuits, or legal rights and obligations.
- Explained technical aspects of legal matters in an understandable manner to non-lawyers.
- Collaborated with colleagues on various aspects of case preparation.
- Provided guidance on compliance with applicable laws to ensure that businesses are operating within the bounds of the law.
- Analyzed complex legal issues and provided advice to clients.
- Attended hearings in order to present evidence or make arguments before judges or juries.
- Represented clients in court proceedings by examining witnesses and presenting evidence.
- Interpreted statutes, rulings, and regulations for individuals and businesses.
- Prepared cases for trial by researching case law and preparing arguments.
- Conducted research on relevant laws, regulations and court decisions.
- Researched new developments in the field of law in order to maintain professional knowledge base.
- Investigated facts to determine causes of action and prepared statements of claim or defense accordingly.
- Negotiated settlements of civil disputes between parties.
- Filed appeals with appellate courts when necessary to protect a client's interests.
- Reviewed legal materials for compliance to correct issues.
- Conducted legal research and analysis to draft legal opinions, studies and reports.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Interpreted legal instruments, agreements, memoranda of understanding and internal policies for governing bodies.
- Negotiated with opposing parties to remedy disputes.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
- Gathered public records and interviewed witnesses relevant to cases.
- Conducted in-depth research in order to write effective proposals, agreements, and contracts.
- Managed successful voir dire processes to optimize jury selection.
- Drafted wills, powers of attorney, trusts and estate planning documents.
Education
UNIVERSIDAD DE LA HABANA
CUBASkills
- Drawer balancing
- Customer Service
- Payment Processing
- Customer Assistance
- ID Verification
- Cash Register Operation
- Payment Collection
- POS Systems
- Product Recommendations
- Written and verbal communication
- Issue Resolution
- Guest inquiries
- Report Preparation
- Organizational abilities
- Promotions and Discounts Understanding
- Professionalism and Courtesy
- Customer Relations
- Conflict Resolution
- Mediation
- Case interpretation
- Excellent Communication
- Collaboration and Teamwork
- Adaptability
- Filling Appeals
- Interpersonal Skills
Languages
English
Elementary
Spanish
Professional
Timeline
Cashier
Carrot Express
10.2023 - Current
Lawyer
ONBC ORGANIZACION NACIONAL DE BUFETES COLECTIVOS
12.2021 - 08.2023
UNIVERSIDAD DE LA HABANA