Antonia Alvillar
Morenci,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Membership Supervisor
Freeport-McMoRan Copper & Gold
02.2023 - Current
- Enhanced membership retention through consistent communication and personalized services.
- Trained and mentored new staff members in membership policies and procedures, enhancing overall team performance.
- Increased member satisfaction by implementing a streamlined registration process.
- Conducted regular analysis of membership trends, identifying opportunities for growth and improvement.
- Managed and updated membership database, ensuring accurate record-keeping and timely renewal notices.
- Managed annual budget for the membership department to ensure financial stability while maximizing resources toward member-focused initiatives.
- Partnered with other organizations or associations in collaborative projects that added value to memberships while expanding networking opportunities.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Continuously sought ways to enhance overall service quality by staying informed on industry trends and best practices for membership management.
- Regularly presented reports on department progress at Leadership meetings, demonstrating transparency around goals achievement status.
Assistant Store Director
Bashas
06.2008 - 02.2023
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Prepared annual budgets with controls to prevent overages.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Responded to customer complaints and comments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules
- Encouraged departmental employees to present positive, exemplary image to customers.
- Supervised employees and different store departments.
Education
Associates of General Studies - Buisness
Eastern Arizona College
Thatcher, AZ05.2023
Skills
- Integrity
- Motivational Leadership
- Team Development with the ability to teach and mentor
- Organization
- Effective Communication
- Computer literate (Excel, Microsoft, Powerpoint)
- Collaboration
- Ambitious
- Problem Solving
- Budgeting and finance
- Strategic Planning
Timeline
Membership Supervisor
Freeport-McMoRan Copper & Gold
02.2023 - Current
Assistant Store Director
Bashas
06.2008 - 02.2023
Associates of General Studies - Buisness
Eastern Arizona College