AnTonia Sander
South Saint Paul,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Driver
First Transit
St Paul, MN
03.2020 - 07.2022
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Customer Service Representative
Aston Carter
St Paul, MN
10.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor Of Applied Science - Criminal Justice
American InterContinental University
Schaumburg, ILAssociate Of Applied Science - Law Enforcement
Metropolitan State University
Saint Paul, MN12.2012
Skills
- Driving and Transportation
- Vehicle Inspection
- Customer Retention Strategies
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Call Transfers
- Correcting Discrepancies
- Inbound and Outbound Calling
- Patient and Empathetic
- Team-Oriented and Cooperative
Timeline
Driver
First Transit
03.2020 - 07.2022
Customer Service Representative
Aston Carter
10.2019 - 02.2020
Bachelor Of Applied Science - Criminal Justice
American InterContinental University
Associate Of Applied Science - Law Enforcement
Metropolitan State University
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