Antonia Serrano
Administrative Medical Assistant
Fresno,CA
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Hardworking Administrative Medical Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 10 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
15
15
years of professional experience
Work History
Administrative Medical Assistant
Ccare
Fresno, CA
11.2011 - 04.2021
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Provided educational documents and pamphlets to patients.
- Enhanced office productivity by handling high volume of callers per day.
- Developed and managed accurate and confidential patient records.
- Organized paperwork such as charts and reports for office and patient needs.
- Advocated for patients through conversations with insurance representatives.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Supported office staff and operational requirements with administrative tasks.
- Called patients to confirm scheduled appointments day in advance.
Customer Service Cashier
Liquor King Check Cashing
Fresno, CA
06.2001 - 12.2006
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- 10 key by touch
- Customer service
- Bill payment processing
- Cash handling (Large amounts of cash)
- Counted money in drawers at beginning and end of each shift
Education
No Degree - Medical Assisting
Galen College of Medical And Dental Assistants
Fresno, CASkills
- Multi-line phone systems
- Call Transfers
- Patient care and confidentiality
- Scheduling expert
- Proficiency in medical management systems
- Good Telephone Etiquette
- Planning and Coordination
- Critical Thinking
- Data Entry
- Self-Motivated
- Teambuilding
- Clerical Support
- Flexible and Adaptable
- Multi-Line Phone Systems
- Charting and Clinical Documentation
- Organization and Time Management
- Data Entry Software
- Taking Messages
- Office Management
- Patient Referral
Languages
Spanish
Timeline
Administrative Medical Assistant
Ccare
11.2011 - 04.2021
Customer Service Cashier
Liquor King Check Cashing
06.2001 - 12.2006
No Degree - Medical Assisting
Galen College of Medical And Dental Assistants
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