Antonia Shaver
St Louis,MO
Summary
Experienced in managing teams and resolving issues, adept at training and mentoring staff to maximize potential. Proficient in safety monitoring and deadline management, ready to contribute to achieving organizational goals. Seeking to contribute leadership and skills, all while maintaining a positive approach.
Overview
10
10
years of professional experience
Work History
Package Handler
UPS Customer Center
Earth City, Missouri
07.2023 - Current
- Loading and unloading by moving packages onto and off of delivery trucks, trailers, or conveyor belts.
- Scanning and labeling by using a handheld scanner to track packages.
- Sort packages by size, destination, or delivery route using labels and scanners.
- Lifting and carrying, handling packages over 70 lbs.
- Following the company procedures and wearing the proper safety gear.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Work as instructed to secure an efficient exit for the team.
Care Coordinator
UnitedHealthcare
St Louis, MO
01.2017 - 01.2025
- Serve as a primary liaison between members and providers to promote.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Engaged in advocacy efforts on behalf of clients when necessary.
- Provided comprehensive assessments of client needs and identified resources to meet those needs.
- Maintain an average of 50 to 70 inbound and outbound calls daily.
- Ensured compliance with state regulations related to healthcare service provision.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
Service Manager
Chipotle
St Louis, MO
01.2015 - 01.2017
- Supervise and support the service team.
- Handle escalated customer complaints and resolve issues.
- Ensure compliance with health and safety standards.
- Communicated in person or by phone with clients to promote issue resolution and good customer service.
- Delegated tasks to employees to efficiently complete projects.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potential.
- Managed a team of 10 to 15 employees to provide high-quality service.
Education
High School Diploma -
Hazelwood East
St Louis, MO06-2013
Skills
- Package sorting
- Load management
- Handheld scanning
- Safety compliance
- Weight handling
- Inventory control
- Customer service
- Team collaboration
- Warehouse safety
- Inventory control procedures
- Positive demeanor
Timeline
Package Handler
UPS Customer Center
07.2023 - Current
Care Coordinator
UnitedHealthcare
01.2017 - 01.2025
Service Manager
Chipotle
01.2015 - 01.2017
High School Diploma -
Hazelwood East
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