Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANTONIA SILVEIRA

Hanford

Summary

Experienced emergency dispatcher with a strong background in communication systems and operational protocols from time at Tulare County Fire Department. Extensive geographical knowledge of the county aids in effective emergency coordination. Skilled in managing high-pressure situations, maintaining efficient communication channels, handling emergency calls, and coordinating with multiple departments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Communications Operator

Cal Fire Fresno-Kings Unit
12.2024 - Current
  • Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
  • Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
  • Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
  • Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.

Emergency Dispatcher II

Tulare County Fire Department
01.2022 - 12.2024
  • Prioritized multiple tasks simultaneously while providing clear direction on how best to respond in an emergency situation.
  • Generated reports on all activities related to emergency response operations.
  • Collaborated closely with supervisors and administrators on special projects such as developing new protocols or procedures for responding to emergencies.
  • Performed data entry into computer systems to track status of dispatched units and maintain accurate records.
  • Maintained a comprehensive knowledge of local geography and jurisdictional boundaries for efficient dispatching of resources.
  • Assisted in training new dispatchers by providing instruction on proper protocol for handling various types of emergency calls.

Extra Help Dispatcher I

Tulare County Fire Department
01.2020 - 01.2022
  • Assists dispatchers in all areas of administrative work, including data entry, receptionist duties, and file organization
  • Questioned callers to obtain the information required to determine the most appropriate cause of action that the department should take
  • Maintain the ability to remain calm and mentally sharp in the most stressful emergency situations.

Delivery Coordinator

Lowe's Home Improvement
05.2017 - 01.2020
  • Supported and coordinated delivery activities, including 3rd party deliveries, same-day deliveries, and traditional box truck and flatbed deliveries from store
  • Monitored products throughout the delivery/shipping process, followed up with customers, drivers, store staff, and the Central Dispatch Office
  • Maintained a safe and secure work environment by conducting daily safety review, noting hazards, keeping the office clean and organized, secured doors and gates, and mentored potential theft or security risks.

Bookkeeper

Avila Farms LLC
11.2015 - 05.2017
  • Collected Invoice activities and pay vendors promptly
  • Provided inventory support, including managing office materials and supplies
  • Managed several bank accounts in California and Oregon
  • Maintained payroll information by collecting, calculating, and entering data.

Education

Business Administration

College of the Sequoias

Skills

  • A positive attitude towards learning and growth
  • The ability to plan and manage time, money, and other resources by working autonomously to accomplish work tasks
  • Strong customer service and communication skills, with proven ability to speak to members of the public
  • Proficient in using computer applications such as Google Docs, QuickBooks, Microsoft Office, and Microsoft Excel; as well as computer operating systems such as Windows and Apple

Certification

  • Emergency Command Center Academy (ECCA) 25-01
  • C-110 Expanded Dispatch Recorder(EDRC)
  • Interagency Resources Ordering Capability (IROC)
  • ICS-100 Introduction to Incident Command Systems
  • ICS-200 Basic Incident Command Systems for Initial Response
  • ICS-700 An Introduction to the National Incident Management System
  • L-180 Human Factors in The Wildland Fire Service
  • S-130 Firefighter Training
  • S-190 Introduction to Wildland Fire Behavior





Timeline

Communications Operator

Cal Fire Fresno-Kings Unit
12.2024 - Current

Emergency Dispatcher II

Tulare County Fire Department
01.2022 - 12.2024

Extra Help Dispatcher I

Tulare County Fire Department
01.2020 - 01.2022

Delivery Coordinator

Lowe's Home Improvement
05.2017 - 01.2020

Bookkeeper

Avila Farms LLC
11.2015 - 05.2017

Business Administration

College of the Sequoias

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