Antonia Slaughter
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Financial Crime Specialist III
Wells Fargo
Birmingham, AL
07.2012 - 01.2022
- Responsible for working in a fast-paced production oriented call center environment
- Job responsibilities include responding to inbound customer inquiries while meeting or exceeding quality standards
- I also am responsible for daily use of multiple online computer systems with technical proficiency
- I have also developed excellent communication skills which are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute
- The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Care Assistant
AT&T, Inc
Birmingham, AL
06.2008 - 05.2012
- Responsible for assisting customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
- Other duties included helping customers with email, browser, and modem troubleshooting
- Also responsible for interacting with other departments to resolve customer issues or provide additional services.
- Assisted customers with queries, complaints or requests for information.
- Maintained high satisfaction score by consistently resolving first-call issues.
Financial Care Representative
T-Mobile, Inc
Hoover, AL
11.2006 - 05.2008
- Responsible for handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
- Made every effort to resolve customer issues with one call resolution
- Also offered alternative solutions where appropriate with the objective of retaining customer's business
- I handled business transactions in connection with the activation of new accounts on a computer terminal, communicated with customers using web-based tools and demonstrating the associated proficiency in typing and grammar
- And lastly I was responsible for making financial decisions to protect/ collect revenues.
Billing Customer Care Rep
Charter Cable Company
Hoover, AL
07.2005 - 10.2006
- Handled customer questions, complaints and billing inquiries
- I provided general desktop troubleshooting for cable subscribers
- Also maintained fifty percent add-on ratio for new services.
Technical Support Representative
Teletech Holdings, Inc
Fairfield, AL
03.2002 - 05.2005
- Responsible for assisting customers with registration, email creation, DSL physical line signal testing, modem/filter set-up for Verizon DSL
- Other duties included helping customers with registration, e-mail set-up and general desktop troubleshooting for all Windows and Macintosh platforms.
Education
Accounting -
University Of Alabama
01.1999
Accounting -
University of Montevallo
05.1997
Skills
- Customer Relations
- Expert in Microsoft Office Suite
- Problem-Solving
- Analytical Skills
- Multitasking
- Attention to Detail
- Database Management
Accomplishments
- I also won the Gold Key Award 2 times at Wells Fargo, meaning I was in the top 10% of all the Agents collectively.
Timeline
Financial Crime Specialist III
Wells Fargo
07.2012 - 01.2022
Customer Care Assistant
AT&T, Inc
06.2008 - 05.2012
Financial Care Representative
T-Mobile, Inc
11.2006 - 05.2008
Billing Customer Care Rep
Charter Cable Company
07.2005 - 10.2006
Technical Support Representative
Teletech Holdings, Inc
03.2002 - 05.2005
Accounting -
University Of Alabama
Accounting -
University of Montevallo