Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonia Sorrentino

West Valley,NY

Summary

Seasoned Department Lead skilled in training employees, managing projects, and solving operational problems. Prepared to leverage operations expertise to take on challenging new position.

Overview

15
15
years of professional experience

Work History

Customer Service Shipper

McGard
Orchard Park, NY
04.2010 - Current

I printed daily invoices for multiple mail carriers. Then, organize them in an order based on their location, pull them, and print packing labels, then package them to ship them out for the day.

I sorted and separated USPS mail that came in.

Entered customer information into the AS400

Order supplies

Department Lead

McGard
Orchard Park, NY
04.2010 - 09.2019

Organize orders for the day.

Assemble a morning meeting to give everyone their duties for the day.

Enter orders into the computer to keep track of what orders were done.

Order supplies.

Made sure orders were done in a timely manner, while maintaining quality.

Trained new employees.

Went to meetings to discuss goals, needs, customer complaints, quality, improvements, etc.

Monitored employee performance and provided feedback to ensure job expectations were met.

Provided training and guidance to new employees on policies and procedures.

Education

GED -

Pioneer Central
Yorkshire
06-2008

Skills

  • Pick ticket reading
  • Product Packaging
  • Inventory cycle counting
  • Drop shipment management
  • Shipping coordination

Timeline

Customer Service Shipper

McGard
04.2010 - Current

Department Lead

McGard
04.2010 - 09.2019

GED -

Pioneer Central
Antonia Sorrentino