Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Antonia Sparkman

Gulfport,MS

Summary

Dedicated healthcare customer service professional with over 3 years of experience supporting patients, families, and healthcare staff in hospital and remote environments. Skilled in EMR/EHR systems, HIPAA compliance, insurance verification, appointment scheduling, and patient inquiries. Proven ability to manage high call volumes, resolve issues with empathy, and deliver exceptional service in fast-paced settings. Seeking a remote healthcare or customer support position to leverage strong communication, problem-solving, and technical skills.

Overview

2026
2026
years of professional experience

Work History

Lead Sales Associate

Dollar General
  • Led team in achieving sales targets through effective customer engagement and relationship building.
  • Trained and mentored junior associates, enhancing product knowledge and sales techniques.
  • Implemented strategic merchandising initiatives to optimize product displays and increase customer interest.
  • Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
  • Streamlined inventory processes, ensuring product availability while minimizing stock discrepancies.
  • Handled cash register operations and customer transactions to process payments.
  • Processed and stocked merchandise in accordance with store standards.

Healthcare Customer Service Representative

Memorial Hospital
08.2022 - 09.2025
  • Assisted patients and families with appointment scheduling, medical record requests, billing inquiries, and insurance verification.
  • Handled a high volume of inbound and outbound calls in a professional and empathetic manner.
  • Utilized EMR/EHR systems to update patient records, ensure accuracy, and maintain HIPAA compliance.
  • Collaborated with clinical staff to resolve patient concerns and streamline communication.
  • Delivered consistent, compassionate support while maintaining productivity and quality standards in both on-site and remote workflows.

EVS Attendant

Island View Casino Resort
03.2022 - 08.2022
  • Maintained cleanliness of casino floors and gaming machines to ensure a safe and sanitary environment for guests.
  • Supported team members in meeting daily operational and safety standards.

EVS Housekeeping

Memorial Hospital
09.2020 - 08.2021
  • Performed infection control procedures by cleaning and sanitizing patient rooms following discharge.
  • Maintained hospital safety and sanitation standards to support patient recovery and safety.

Front Desk Clerk

G6 Hospitality LLC / Motel 6
08.2017 - 12.2020
  • Checked in guests, processed reservations, and managed payments.
  • Provided excellent customer service by resolving issues and ensuring guest satisfaction.

Cashier / Customer Service

Krispy Kreme
04.2014 - 08.2017
  • Processed customer orders and payments with accuracy and efficiency.
  • Provided friendly, fast-paced service while maintaining product quality standards.

Education

GED - undefined

Biloxi High School
Biloxi, MS

Skills

  • Patient Support & Customer Service
  • Remote Work & Virtual Communication Tools
  • EMR/EHR Systems (Epic, Cerner, Meditech – if applicable)
  • HIPAA Compliance & Confidentiality
  • Insurance Verification & Billing Support
  • Call Center / High-Volume Call Handling
  • Appointment Scheduling & Data Entry
  • Hospitality & Service Excellence

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeGig Work

Location Preference

On-SiteRemote

Salary Range

$0/hr - $1000/hr

Timeline

Healthcare Customer Service Representative

Memorial Hospital
08.2022 - 09.2025

EVS Attendant

Island View Casino Resort
03.2022 - 08.2022

EVS Housekeeping

Memorial Hospital
09.2020 - 08.2021

Front Desk Clerk

G6 Hospitality LLC / Motel 6
08.2017 - 12.2020

Cashier / Customer Service

Krispy Kreme
04.2014 - 08.2017

GED - undefined

Biloxi High School

Lead Sales Associate

Dollar General

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