Antonia Terrell
Milwaukee,WI
Summary
Hardworking and reliable Visitor Services Specialist looking to take on new challenges. Strong time management, communication, and organizational skills. Able to work independently in fast paced environments.
Overview
4
4
years of professional experience
Work History
Visitor Service Specialist
Milwaukee Public Museum
Milwaukee, WI
04.2022 - Current
- Answer phones in the call center to assist with customer questions and concerns.
- Write and proof staff rotations for the day ensuring that all museum posts are covered and important information is listed.
- Knowledgeable on all museum posts to assist Visitor Services Representatives when needed.
- Count and reset cash drawers at the end of day.
- Recognized by management for providing exceptional customer service.
- Check-in school groups for the day by going over their itinerary and ensuring they know the museum rules.
- Complete important projects beneficial to other museum departments given to me by the director and manager in a timely manner.
- Lead a group 3-4 visitor services representatives during special events.
Visitor Services Representative
Milwaukee Public Museum
Milwaukee, WI
09.2021 - 04.2022
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Sold memberships to visitors by informing them of the benefits of an annual pass.
- Performed clear radio communication with colleagues
- Analyzed customer activity to promote safe and secure environment for other guests and the museums exhibits.
Retail Associate
Macy's
Wauwatosa, WI
09.2020 - Current
- Count cash, make change and store coupons to keep organized and balanced cash register drawer.
- Communicated with customers about product offerings, including policies, restrictions and refund policies.
- Maintain visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Organize store by returning merchandise to proper areas and restocking displays.
- Encourage customers to sign up for a Macy's Credit Card or Star Rewards account informing them of the benefits of the loyalty program.
- Operate the POS system to ring up customer purchases, returns, and exchanges, process payments, and issue receipts.
Education
BBA - Marketing and International Business
University of Wisconsin - Milwaukee
Milwaukee, WI12.2019
Skills
- Microsoft Office
- Data Entry
- Call Center Operations
- Effective Written and Verbal Communication
- Team Member Collaboration
- Detail-oriented
- Task Prioritization
- Adaptability and Flexibility
Internships
KStarLive- Social Media and Marketing Intern
Seoul, South Korea
06/2019-08/2019
- Wrote 3-7 articles per day informing KStarLive users about current Hallyu news
- Researched to gain information on current entertainers in the industry and industry trends
- Used Photoshop to incorporate images in the articles
- Created app descriptions for KStarLive’s first mobile application
- Communicated with social media users informing them about KStarLive and KStarCoin
- Increased the number of users on KStarLive’s website
Timeline
Visitor Service Specialist
Milwaukee Public Museum
04.2022 - Current
Visitor Services Representative
Milwaukee Public Museum
09.2021 - 04.2022
Retail Associate
Macy's
09.2020 - Current
BBA - Marketing and International Business
University of Wisconsin - Milwaukee