Antonia Thompson

• Developed and executed online marketing strategies to enhance brand visibility and drive sales growth.
• Analyzed consumer behavior data to optimize product listings and improve user experience on the platform.
• Implemented a user-friendly product categorization system to improve site navigation and increase sales conversion rates.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.

• Supervised daily operations to ensure effective workflow and adherence to safety protocols.
• Trained and mentored team members on operational processes and best practices.
• Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
• Implemented process improvements that increased productivity across shifts.
• Resolved employee conflicts, fostering a collaborative work environment.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

• Engaged potential customers with persuasive communication techniques to drive sales.
• Conducted door-to-door canvassing to generate leads and promote products.
• Collaborated with team members to strategize outreach efforts and improve sales tactics.
• Handled rejection professionally, maintaining enthusiasm throughout the day''s work while continuously refining sales pitches for better results.
• Maintained accurate records of client interactions, ensuring timely follow-ups for potential sales conversions.
• Assisted in training new Sales Canvassers, sharing successful techniques for connecting with potential clients.
• Utilized persuasive skills to overcome objections, ultimately converting leads into satisfied customers.
• Maximized daily productivity by organizing efficient canvassing routes and managing time effectively.
• Established credibility as a reliable source of product knowledge by staying up-to-date on industry developments and competitor offerings.

Warehouse

• Conducted inventory counts and restocked shelves to maintain accurate stock levels.
• Assisted in loading and unloading shipments, optimizing workflow efficiency.
• Collaborated with team members to streamline order fulfillment processes.
• Maintained cleanliness and organization of work areas to enhance productivity.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

Office

• Maintained electronic and paper filing systems for easy retrieval of information.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Edited and proofread documents for accuracy and completeness.
• Answered and managed incoming and out going calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Compiled and analyzed data to produce reports.