Toni Tordini BSN, RN, CHPN

• Hospice Director at Delaware Hospice statewide. Responsible for all clinical operations, staff members and patient quality care.
• Worked in cooperation with family and caregiver to meet emotional and physical needs, while concentrating on physical and emotional pain and symptom management.
• Coordinated total plans of care and maintained continuity of patient care by liaising with appropriate staff and physician.
• Spearheaded and established "We Honor Veterans Program", focusing on physical pain, and emotional pain, fears, acceptance, respect and self-actualization and transcendence. Soul injury and Moral Injury
• Worked closely with Delaware Veterans Home to provide support for in-patient Veterans and families.
• Passionate about learning and committed to continual improvement

• Manages hospice operations including clinical, market development, community outreach, and interdisciplinary teams.
• Develops Standards of Practice for operational process, as well as policy in accordance with CMS Conditions of Participation.
• Taught family members and caregivers various ways to manage patients' symptoms by providing palliative care. Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency. Manage patient symptoms with goals to prevent unnecessary hospitalizations
• Excellent communication with healthcare team to manage symptoms related to pain both physical and emotional with palliative approach.
• Evaluate patients history, observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• We Honor Veterans Program implemented. Developed and provided in-services to staff completing Level IV status.

• Supervises and manages clinical operations serving over 350 patients.
• Conducts bi- monthly Interdisciplinary team meetings, in-services, and staff educational meetings.
• Oversight and responsible for CAHPS accreditation.
• Skillfully developed departmental goals, objectives, standards of performance, well as policies and procedures.
• Delivered palliative and hospice care.

Management and oversight of all Operational, Marketing and Clinical Services.

• QAPI-Quality Assurance Performance Improvement- gathering, analyzing data and identifying areas of improvement.
• Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
• Confidently managed overall operation of hospice services.
• Clinical oversight of 5 counties in PA to provide palliative and hospice services.

• Completed initial assessments of patients and family to determine and address individual home care needs. ·
• Liaised with physicians regarding patient needs, performance and changes, ensuring interventions met treatment goals.
• Initiated appropriate preventative health care needs using HEDIS measures to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
• Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.

• Director 14 bed Hospice In-Patient Unit
• Director of community/home hospice for average daily census of 175-200 patients.
• Supervised, scheduled and directed performance of Interdisciplinary Team.
• Represented, interpreted and educated staff on state and federal statutes, rules and regulations, Medicare regulations and COP's
• Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.

• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Participated in hospital committees to recommend quality improvement initiatives.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Evaluated patient histories, complaints, and current symptoms.
• Educated family members and caregivers on patient care instructions.