Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANTONIA TORRES

San Bernardino,CA

Summary

Skilled and efficient support staff member in varies aspects of Teleradiology with almost 15 years of experience in the industry. Self Motivated, highly reliable, versatile and knowledgeable as a Team Leader in Operations. Providing current and past companies with accountability/management skills, leadership and support with day to day operations/processes. Constantly handling confidential information, imagery and medical records of patients from contracted sites and contracted providers. Constantly assisting physicians with varies needs and executing with efficiency. Highly skilled in communicating, organizing and problem solving to provide excellent client service. Implementing and supporting company policies and procedures for an efficient operation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Privileging Specialist

Vision Radiology, LLC
07.2022 - Current
  • Follow all company policies and procedures to deliver quality work.
  • Accept safety and quality of patient care, treatment, and services as a responsibility and priority.
    • Establish and maintain positive working relationships between staff members, including physicians, and external contacts
    • Maintain a working knowledge of Organization procedures and bylaws.
    • Participate in the implementation of applicable Physician Services processes and procedures.
    • Initiate and manage external and internal credentialing/privileging processes as assigned.
    • Ensures all applications and supporting documents of Organization appointees are accurately completes and delivered to Healthcare Entities in a timely manner.
    • Determine target dates and meet deadlines for obtaining clinical privileges at Healthcare Entities.
    • Work proactively to resolve issues before they impact the Organization, Healthcare Entity, and/or patient.
    • Maintain credentialing database with a high level of accuracy, detail, and consistency in record-keeping practices.
    • Accountable for the proper utilization of any computer software program(s) necessary to support external and internal credentialing/privileging processes and maintaining the database.
  • Data entry- saving of appropriate documents directly into database
  • Performing and participating in regular audits of credentialing database to ensure accuracy.
  • Strictly comply with all Organization and Healthcare Entity Bylaws and policies, accrediting body standards, and laws governing the healthcare industry
  • Other related responsibilities as assigned for department success.
  • Listen and respond to client requests and forward necessary information to superiors.
  • Collaborate with internal departments to align process during client implementation.
  • Maintain current understanding of Privileging process for individual clients for providers.

Business Founder/Owner

Smoked Pineapple Co. LLC
05.2022 - Current
  • Established a successful business by identifying market needs and developing innovative ideas and solutions.
  • Fostering a collaborative and high-performance work environment for the success of the team.
  • Strategic planning process to define business goals and ensure growth.
  • Implemented efficient operational processes to optimize productivity and resources.
  • physically produce sales products.
  • Maintain strong working relationships with suppliers.
  • Develop Marketing tools- Maintain social media profiles on multiply social media platforms.
  • Maintain business finances.
  • Maintain stock.
  • All aspects of self employment.

OPERATIONS LEAD / LIAISON II

Imaging Advantage LLC/ Envision Physician Services
10.2017 - 07.2022
  • Manage/Lead a team of support staff and physicians.
  • Assign daily breaks and lunches.
  • Responsible for escalating issues to my superiors.
  • Working closely with and assisting Regional Practice Managers in regard to their sites and scheduling coverage from physicians.
  • Reviewing performance of staff, provide coaching, provide training for new hires, monitoring phone queues, responsible for verbals and written write ups, handle escalated calls regarding complaints, questions and or queries.
  • Filling out forms and placing tickets for any technical issues to be passed on to the IT department.
  • Manage multiple phone line system.
  • Client support -Working closely with contracted sites and their staff.
  • Regularly assisting radiologists with varies needs throughout their work day.
  • Working with and assisting regional practice managers, point person during my shifts for client needs.
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Collaborated with other departments to achieve company-wide objectives and drive operational excellence.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices. HIPAA trainings for teams.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Established strong relationships with clients, while providing quality service to all levels (technicians, nurses, doctors, support staff, medical directors, IT teams, PACS administrators).
  • Led operation team through all phases of implementation for new oncoming clients, from initial planning, training, acquiring profiles to final execution, ensuring successful completion within desired timelines.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Inputting patient information for ordered exams, processing exams, calling in reports to varies sites (hospitals, clinics, imaging centers) connecting radiologist calls to other medical professionals, fully working our PACS and Dicom system, answer phones to assist clients, calling contracted sites for further information needed for patient exams (priors, images, paperwork, additional patient information).
  • Collected, arranged, and input patient information into database system.

QUALITY ASSURANCE LEAD / DIGITIZER

Renaissance Radiology Medical Group
02.2010 - 10.2016
  • Manage/Lead shifts of 5 physicians and 5 support staff members
  • Assign daily breaks and lunches
  • Maintain confidentiality of all records and information that pertain to patients
  • Closely collaborate with manager regarding necessary improvement for client needs
  • Research, troubleshoot and resolve complex computer issues independently
  • Identify and make improvements on the day to day functions of the quality assurance department
  • Digitizing film X-rays, ultra sounds, Cat Scan and MRI exams
  • Uploading paperwork
  • Attaching proper information to patient profiles
  • Uploading patient exam imagery to CD's for contracted sites
  • Pick up and delivery of mammogram patient exams from clinics to be delivered and hung up for reading at hospital by radiologists
  • Delivery of requisition forms to contracted clinics for patient referrals
  • Thoroughly worked PACS and DICOM systems
  • Answered phone calls regarding needs from our contracted sites
  • Constantly assisted radiologists with varies tasks needed.
  • Streamlined the QA workflow by automating repetitive tasks, increasing overall efficiency.
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Provided basic end-user troubleshooting and desktop support.
  • Trained and supported end-users with company's software and processes.

QUALITY ASSURANCE DIGITIZER / CLERK

Renaissance Radiology Medical Group
06.2009 - 02.2010
  • Digitizing film X-rays, ultra sounds, Cat Scan and MRI exams
  • Uploading paperwork
  • Attaching proper information to patient profiles
  • Uploading patient exam imagery to CD's for contracted sites
  • Pick up and delivery of mammogram patient exams from clinics to be delivered and hung up for reading at hospital by radiologists
  • Delivery of requisition forms to contracted clinics for patient referrals
  • Thoroughly worked PACS and DICOM systems
  • Answered phone calls regarding needs from our contracted sites
  • Constantly assisted radiologists with varies tasks needed.

Education

ASSOCIATES LIBERAL ARTS - GENERAL

Chaffey Community College
Rancho Cucamonga, CA

CONTINUING EDUCATION - PREREQUISITES -

Chaffey Community College
Rancho Cucamonga, CA

HIGH SCHOOL DIPLOMA - GENERAL EDUCATION

Alta Loma High School
Alta Loma, CA

Skills

  • Self Motivation
  • Reliability
  • Written Communication
  • Interpersonal Skills
  • Strong leadership Skills
  • Business Development
  • Process Improvement
  • Conflict resolution/ support team members & physicians
  • Highly efficient in processes & systems of operations department in Teleradiology industry
  • Customer Relations
  • Quality Assurance
  • Documentation Management
  • Task Prioritization
  • Project Planning
  • Problem-Solving
  • Idea Development and Brainstorming
  • Excellent & Effective Communication

Certification

Project Management Professional (PMP) Basics- Course currently ongoing

Timeline

Privileging Specialist

Vision Radiology, LLC
07.2022 - Current

Business Founder/Owner

Smoked Pineapple Co. LLC
05.2022 - Current

OPERATIONS LEAD / LIAISON II

Imaging Advantage LLC/ Envision Physician Services
10.2017 - 07.2022

QUALITY ASSURANCE LEAD / DIGITIZER

Renaissance Radiology Medical Group
02.2010 - 10.2016

QUALITY ASSURANCE DIGITIZER / CLERK

Renaissance Radiology Medical Group
06.2009 - 02.2010

ASSOCIATES LIBERAL ARTS - GENERAL

Chaffey Community College

CONTINUING EDUCATION - PREREQUISITES -

Chaffey Community College

HIGH SCHOOL DIPLOMA - GENERAL EDUCATION

Alta Loma High School

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ANTONIA TORRES