ANTONIA TYSON
walls,MS
Summary
Customer service professional with 8+ years of combined retail and medical support experience delivering efficient, patient-focused service. Skilled in patient care, phlebotomy, call management (50–100 daily in retail, up to 25 every 2 hours in clinical settings), inventory control, and staff training to improve throughput and satisfaction. Seeks to apply strong problem-solving and time-management abilities to streamline operations and enhance client and patient experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
West Cancer Clinic
07.2021 - Current
- Send in medication refills for patients
- Answer calls up to 25 every 2 hours including STAT calls.
- Monitored patient vitals and reported changes, facilitating timely interventions and contributing to improved patient outcomes.
- Maintained accurate medical records and inventory management, ensuring compliance with healthcare regulations and supporting operational integrity.
- Cultivated a nurturing atmosphere for patients, enhancing their comfort and emotional well-being through attentive care.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
CUSTOMER SERVICE
Neighborhood Walmart
08.2013 - 09.2021
- Process returns.
- Made bill payments
- Answer calls for customers(50–100 daily)
- Delivered exceptional customer service, fostering a welcoming environment that increased repeat visits and strengthened community ties.
- Streamlined checkout processes, reducing wait times significantly and enhancing overall customer satisfaction.
- Trained new staff on customer engagement techniques, contributing to a cohesive team dynamic and improved service quality.
- Maintained accurate inventory records, ensuring stock availability and minimizing discrepancies that affected sales.
MEDICAL ASSISTANT/PHLEBOTOMIST
Baptist Hospital
10.2017 - 07.2021
- Provided compassionate patient care, ensuring comfort and dignity during medical procedures, which enhanced patient trust and satisfaction.
- Administered blood draws and specimen collection, achieving accurate results that contributed to timely diagnostics and improved patient outcomes.
- Worked closely with healthcare teams to coordinate patient schedules, facilitating seamless communication and reducing appointment wait times.
- Maintained precise medical records and documentation, supporting compliance with healthcare regulations while bolstering operational efficiency.
- Enhanced patient flow by optimizing scheduling processes, leading to reduced wait times and improved overall patient satisfaction.
Education
ASSOCIATES -
Concorde Career College-Memphis
Memphis, TN07.2017
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZ05-2028
High School Diploma -
Covenant House Academy
Detroit, MI06-2013
Skills
- Problem Solving
- Time Management
- Strategic Planning
- Client Relations
- Customer service (Expert)
- Patient care
- EMR / EHR
- HIPAA compliance
- Medical terminology
- Patient care coordination
- Patient scheduling
- Vital sign monitoring
- Data entry
- Compassionate
Certification
- CMA - Certified Medical Assistant
Timeline
MEDICAL ASSISTANT
West Cancer Clinic
07.2021 - Current
MEDICAL ASSISTANT/PHLEBOTOMIST
Baptist Hospital
10.2017 - 07.2021
CUSTOMER SERVICE
Neighborhood Walmart
08.2013 - 09.2021
ASSOCIATES -
Concorde Career College-Memphis
Bachelor of Science - Social Work
University of Phoenix
High School Diploma -
Covenant House Academy