Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonia Valentinetti

Cleveland,OH

Summary

Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.

Overview

5
5
years of professional experience

Work History

Floor Supervisor

American Eagle Outfitters, Inc
05.2024 - 05.2025
  • Assisted in maintaining cleanliness and organization of work areas to ensure safety and efficiency.
  • Learned operational procedures and safety protocols relevant to floor supervision activities.
  • Supported team members by providing guidance on daily tasks and responsibilities.
  • Observed workflow processes to identify opportunities for improvement and increased productivity.
  • Participated in training sessions to enhance knowledge of tools, equipment, and systems used in operations.
  • Collaborated with colleagues to resolve issues impacting operational efficiency and team morale.
  • Adapted quickly to changing circumstances, demonstrating flexibility in a fast-paced environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Upheld proper visual merchandising standards on retail floor and windows.

Floor Supervisor

Scotch & Soda LLC
09.2021 - 09.2022
  • Contributed to maintaining inventory accuracy through diligent monitoring and reporting practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.

Administrative Assistant

First Service Realty
01.2020 - 03.2020
  • Assisted in preparing reports and presentations, enhancing communication across departments.
  • Responded to inquiries and provided exceptional customer service, fostering positive relationships with clients.
  • Utilized office software to organize data and improve reporting accuracy across projects.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained inventory of office supplies and placed orders.

Education

Associate of Arts - Liberal Arts And Sciences

Minnesota State Community And Technical College
Fergus Falls, MN
05-2018

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations
  • Employee development
  • Operations management
  • Stock management
  • Payroll processing
  • Loss prevention
  • KPI monitoring
  • Retail merchandising
  • Operations oversight
  • Interpersonal conflict resolution

Timeline

Floor Supervisor

American Eagle Outfitters, Inc
05.2024 - 05.2025

Floor Supervisor

Scotch & Soda LLC
09.2021 - 09.2022

Administrative Assistant

First Service Realty
01.2020 - 03.2020

Associate of Arts - Liberal Arts And Sciences

Minnesota State Community And Technical College

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