Moesha Carter
Southaven,MS
Summary
Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Instacart Shopper
Instacart Delivery Service
11.2021 - Current
- Maintained high levels of accuracy in fulfilling 30+ orders daily, ensuring a positive customer experience.
- Developed comprehensive client database, enabling efficient tracking of past purchases and easy identification of future recommendations.
- Prepared detailed reports on client preferences, purchases, and feedback to track progress and make data-driven improvements to personal shopping experience.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Wireless Retail Sales Associate
Metro PCS
02.2019 - 11.2019
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Developed strong rapport with customers and created positive impression of business.
- Boosted customer satisfaction by 52% providing exceptional service and addressing concerns promptly.
Material Handler
PFS Web
11.2018 - 02.2019
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Increased productivity by 35%, utilizing forklifts and other material handling equipment effectively.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
- Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
Cashier/ Kitchen/Server
Newk’s Café Company
01.2018 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times by 15%.
- Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Cashier
Dollar General
08.2017 - 11.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored 4 new employees on cashier duties and best practices, improving overall staff performance.
Cashier/Food Prep/ Cook
KFC
10.2016 - 05.2017
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Nursing Assistant -
Northwest Community College
Senatobia05.2017
Skills
- Shipping procedures understanding
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Database Management
- Performance Improvement
- Customer service optimization
- Technical Support
- Planning and Organization
References
Available Upon Request
Timeline
Instacart Shopper
Instacart Delivery Service
11.2021 - Current
Wireless Retail Sales Associate
Metro PCS
02.2019 - 11.2019
Material Handler
PFS Web
11.2018 - 02.2019
Cashier/ Kitchen/Server
Newk’s Café Company
01.2018 - 10.2018
Cashier
Dollar General
08.2017 - 11.2017
Cashier/Food Prep/ Cook
KFC
10.2016 - 05.2017
Nursing Assistant -
Northwest Community College
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