Antonia Garanes
Fresh Meadows,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also very organized and a motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admin. Assistant/Full Time Travel Consultant/Assistant Manager
ATI TOURS INC.
Manhattan, Ny
03.2017 - Current
- Dealt with and Oversaw Customer Relations, Scheduling Appointments, Booked/ Managed Reservations, Applied positive/enticing suggestive sales approach to guide clients and increase sales, Managed Instagram Business account, Accommodating to clients needs and inquiries and resolved issues promptly
- Responded promptly to clients regarding visa, passport and security inquiries.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Assistant/Secretary
Konstantinos Zapsas Marble and Stone Restoration
College Point, Ny
09.2016 - 03.2017
- Communicated with customers to answer question, explain information, and address issues, Wrote up Business proposals; gathered and disseminated paperwork, Promoted the company by creating and distributing business cards , and creating a website
- Initiated correspondence for signature by supervisory or professional staff.
- Arranged meetings by notifying attendees, reserving rooms and making lodging or meal arrangements.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Utilized computer software to type and prepare drafts or finished documents.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
Employee
Mystique Boutique
Manhasset, Ny
03.2016 - 08.2016
- Cashier, Met and Greeted Customers, Accommodating to customers questions, Ensured that inventory would arrive on time, Displayed inventory
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Employee
D'Aquila Pastry Shop
Bayside, Ny
09.2015 - 01.2016
- Met and Greeted customers, Cashier, Taking/Fulfilling Orders, Restocking baked goods, Barista/Asst
- Pastry Chef Trainee
- Completed day-to-day duties accurately and efficiently.
- Answered a high volume of calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Diploma -
Francis Lewis High School
01.2016
Some college -
ZapsasQueensborough Community College
Skills
- Computer literate in Microsoft word,Excel, and powerpoint
- Outstanding Communication and facilitation skills
- Well organized and evident
- Passion for helping others and ability to create strong working relationships
- Documentation Preparation
- Travel Arrangements
- International Reservations
- Executive Travel
- Regulations and Compliance
- Hotel Accommodations
- Team Oversight
- Cultural Sensitivity
- Administrative Tasks
- Social Media
- Leisure Travel
- Client Networking
- Exceptional Customer Service
- Credit Card Payments
- Company Branding
Affiliations
- interior design
- interior decorating
- fashion
Languages
Greek
Native/ Bilingual
Accomplishments
- Greek Honors Society
Certification
- CPR certified
References
References available upon request.
Timeline
Admin. Assistant/Full Time Travel Consultant/Assistant Manager
ATI TOURS INC.
03.2017 - Current
Assistant/Secretary
Konstantinos Zapsas Marble and Stone Restoration
09.2016 - 03.2017
Employee
Mystique Boutique
03.2016 - 08.2016
Employee
D'Aquila Pastry Shop
09.2015 - 01.2016
Diploma -
Francis Lewis High School
Some college -
ZapsasQueensborough Community College
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