ANTONIA BOOKHARDT-MACK
Revenue Cycle Analyst
Melbourne,FL
Summary
Hardworking, highly motivated professional eager to lend my combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
28
28
years of professional experience
Work History
Sr. Recovery Specialist
Intellivo
01.2024 - Current
- Maintain detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Achieve consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Demonstrates expertise in various collections tools, software applications, and reporting systems for maximum productivity.
- Work with payers, providers, attorneys and other involved stakeholders to review case information and identify issues preventing claim resolution.
Team Lead
Change Healthcare/Optum
07.2021 - 12.2023
- Performed monthly audits for compliance & policy guidelines.
- Identified any issues or trends and brought them to the attention of the management team
- Trained employees and assigned work to Resolution Specialist
- Worked on special projects as assigned
- Met productivity standards as outlined in client metrics.
Resolution Specialist
Change Healthcare
05.2016 - 06.2021
- Responsible for investigating, billing, and collecting on Hospital claims from Property & Casualty insurance carriers
- Maintain a day-to-day workflow of medical claims related to accidents associated with motor vehicles to determine available medical benefits and pursue payments on behalf of the hospital, in accordance with the agreed business plan
- Interview patients who present to the hospital due to injuries related to accidents associated with motor vehicles
- Updated patient accounts in designated facility system.
- Identify any patient attorney representation and confirm patient representation with the attorney office, recording the attorney information in the patient file.
Health Care Representative
Change Healthcare
01.2014 - 11.2015
- Interviewed clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage.
- Completed applications for state and federal programs (including Health Exchange/Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval.
- Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
- Maintained ongoing communication with government agencies regarding the status of claims.
Economic Self Sufficiency Specialist
State of Florida
11.2011 - 01.2014
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
- Managed diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Collected and analyzed personal and financial information to make appropriate determinations.
Office Manager
Law Office of Rhonda Henderson
04.2011 - 10.2011
- Managed all administrative and office duties for sole attorney's office
- Tracked all expenses and client codes utilizing accounting software.
- Scheduled client appointments and maintained a busy attorney calendar.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Branch Manager/Assistant Branch Manager
Washington Mutual /Chase Bank
07.1996 - 11.2010
- Managed branch size of over $28 million in deposits and team of 10 full and part-time employees.
- Managed risk by ensuring the bank's key regulatory, operational, credit and control processes were followed
- Established performance expectations for every employee to drive balance production within the branch.
- Interviewed and hired new employees.
- Conduct sales meetings and/or presentations
- Assistant Branch Manager: Directed daily operations for retail banks, including branch sales, customer service and credit analysis
- Assist in cash management activities and employees in balancing daily transactions,
- Help resolve problems in the financial center within accepted policies and procedures
- Contributed to profitability by keeping losses to a minimum.
- Originate and process loans; consumer and residential.
- Personal Financial Representative: Open, process and service asset and liability accounts,
- Compiled status reports, research and resolved account related problems
- Explained services to potential personal and business account customers.
Education
Bachelor of Science - Business Administration
Claflin University
Skills
- Knowledge of revenue cycle management / business operations
- Leadership skills
- Strong attention to detail
- Strong written and verbal communication skills
- Experience working on several Hospital systems
- Operations Management
- Regulatory Compliance
Additional Information
Lead Brevard Graduate – 2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Sr. Recovery Specialist
Intellivo
01.2024 - Current
Team Lead
Change Healthcare/Optum
07.2021 - 12.2023
Resolution Specialist
Change Healthcare
05.2016 - 06.2021
Health Care Representative
Change Healthcare
01.2014 - 11.2015
Economic Self Sufficiency Specialist
State of Florida
11.2011 - 01.2014
Office Manager
Law Office of Rhonda Henderson
04.2011 - 10.2011
Branch Manager/Assistant Branch Manager
Washington Mutual /Chase Bank
07.1996 - 11.2010
Bachelor of Science - Business Administration
Claflin University
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