Antonia Samantha Vargas
Merced,CA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Eligibility Specialist II
Merced County Housing Authority
07.2007 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for Housing Choice Voucher participants
- Processes annual recertification's to determine client eligibility,
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
- Determines financial and occupancy of current participants. Verifies eligibility through the use of written third-party or affidavit documentation.
- Reports suspected cases of impropriety or fraud involving clients/owners/agents, to the designated supervisor, with supporting documentation.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Prepares documentation such as leases, approval requests, contracts and other associated documentation concerning leasing and lease renewals. Formats, structures and prepares letters to owners/agents/clients involving questions of leasing and eligibility.
- Inputs detailed data into the existing computer system, including both eligibility and leasing data.
Administrative Assistant
Farmers Insurance
04.2006 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Arts - Liberal Arts And General Studies
Merced College
Merced, CAHigh School Diploma -
Le Grand High School
Le Grand, CA06.2007
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Verbal Communication
- Program knowledge
- Documentation and paperwork
- Knowledgeable in [Software]
- Eligibility Determination
Certification
2024- NanMckay HOTMA training Certification
Timeline
Eligibility Specialist II
Merced County Housing Authority
07.2007 - Current
Administrative Assistant
Farmers Insurance
04.2006 - 06.2007
Associate of Arts - Liberal Arts And General Studies
Merced College
High School Diploma -
Le Grand High School
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