Summary
Overview
Work History
Education
Skills
Accomplishments
Lifetime Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Antonia "Toni" Robertson

Chicago,United States

Summary

Over 35 years of experience as a professional Chef and F&B Director on the international stage including 32 years in executive positions within the hospitality industry and another 5 years of management experience in Emergency Medical Care as a member of the United States Air Force. Enviable track record of critical and financial success throughout entire career in the ultra-luxury hotel and resort sectors with award winning 5-star culinary programs and restaurants in key markets.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Task Force F&B Director

Four Seasons Hotel New York
09.2024 - 01.2025
  • Member of pre and post-opening executive team tasked with re-opening iconic NYC hotel after four year closure for COVID and renovations.
  • Established departmental staffing and management requirements and wrote new comprehensive Job Descriptions for entire F&B team.
  • Developed and wrote new F&B Standard Operating Procedures aligned with performance standards.
  • Developed and implemented staff training and trials program to re-introduce standards and processes for returning and new team members including step of service and menu training.
  • Worked with Executive Chef on menu development and recipe testing for all outlets, banquets, catering and in-room dining.
  • Worked with Purchasing and Culinary to develop and implement a new inventory and vendor management system, and ordering procedures to ensure efficiency and cost controls.
  • Directly oversaw and engaged in the recall and hiring of 130 returning union and new line staff, supervisory and management team members.
  • Coordinated with Stewarding to ensure all staff were HACCAP and Food Safety and Sanitation trained and certified.

Executive Chef / Director of Food and Beverage

Mandarin Oriental Hotel New York
02.2021 - 07.2024
  • Tasked with reopening and recovering F&B operation post-pandemic and return it to profitability.
  • Responsible for hiring and retraining of new and returning staff of over 230 and restoring continuity of operations.
  • Implemented numerous initiatives related to scheduling, manpower, health and safety, and departmental automation.
  • Oversaw complete overhaul of inventory management and ordering processes to ensure efficiency and cost controls .
  • Reorganized departmental workflow and re-established customer service as the top priority with a strong emphasis on training and professional skills development.
  • Systematically achieved or exceeded every benchmark or established criteria for qualitative F&B measurement within the first year of operations.
  • Restored the F&B operation to profitability within 12 months after five consecutive operational years of losses.

Director of Food and Beverage

Four Seasons Hotel New York
05.2019 - 02.2021
  • Requested by hotel General Manager Rudy Tauscher to return to New York City and assume position of F&B Director.
  • Worked closely with the Executive Chef and both Front and Kitchen staff to create continuity of operations.
  • Successfully introduced numerous popups and promotions, expanded beverage services, and provided a new concept for the bar.
  • In March 2020, the hotel responded to the growing pandemic and joined hundreds of other hotels that closed on directions of NYC leadership.
  • However, ownership of the The Four Seasons New York was the first hotel in the City to offer free accommodations for First Responders, Nurses, Doctors, and other health-care staff during the initial 6 months of the pandemic.
  • Executive staff was tasked to provide service during this period.
  • Ultimately, ownership opted to close the property permanently.

Executive Chef / F&B Director

Peninsula Hotel Chicago
04.2017 - 05.2019
  • Responsible for overseeing all culinary operations.
  • In the absence of a Director of F&B for a period of one year, assumed that responsibility in addition to duties as the Executive Chef.
  • Intimately involved as a member of the development team in planning, design, and construction of Z-Bar and the opening of this nightlife space judged as the best in Chicago.
  • Assisted in creating the menu concept, beverage concept, and creation of SOPs and processes employed in the venue.
  • Heavily involved in hiring and training of initial staff.
  • Returned the F&B Department to profitability within 12 months after years of financial losses.

Executive Chef / F&B Director

Mandarin Oriental Hotel Singapore
03.2014 - 04.2017

Executive Chef

Mandarin Oriental Hotel New York
04.2005 - 03.2014

Executive Chef

Mandarin Oriental Hotel San Francisco
01.2004 - 04.2005

Executive Chef

St. Regis Hotel & Spa
01.2003 - 01.2004

Senior Development Chef

Darden Restaurants/Season 52
06.2002 - 12.2003

Corporate Chef/Executive Chef

Sonoma Mission Inn
02.1998 - 05.2002

Executive Chef

Pan Pacific Hotel Singapore
02.1996 - 03.1998

Executive Chef

The Palace Hotel at Sun City
07.1994 - 02.1996

Executive Sous Chef

Grand Wailea Resort & Spa
01.1993 - 07.1994

Executive Sous Chef

Four Season at Beverly Hills
01.1990 - 01.1993

Senior Sous Chef

Ritz Carlton Hotel Chicago
03.1986 - 01.1990

Manager

United States Air Force
01.1979 - 01.1986
  • Active duty member of the United States Air Force medical corps serving in various locations throughout the United States and Europe.
  • Achieved rank of Technical Sergeant ahead of peer group and decorated three times for outstanding performance, including award of Meritorious Service Medal.
  • Held numerous positions in Emergency Care as Non-Commissioned Officer in Charge.
  • Continued service with active Air National Guard unit based in Chicago, Illinois until August 1991.

Education

Culinary Studies

Culinary And Hospitality Institute of Chicago
Chicago, IL
03-1986

Skills

  • Ability to develop and build strong and operationally effective teams of F&B professionals
  • Decisive and effective leadership producing definable and quantitative results
  • Highly adept at overcoming challenges in high-stress environments to accomplish objectives
  • Very strong financial skills and market insight leading to fiscally responsible and profitable operations
  • Consistent ability to perform at a very high standard and produce known and expected outcomes
  • Exceptional facility to read, assess and respond effectively and profitably to market trends
  • Highly organized and efficient in management of time and resources
  • Exceptional culinary skills as an award-winning professional chef
  • Strong commitment to teaching younger F&B professionals to prepare the next generation

Accomplishments

Have successfully achieved both critical acclaim and financial success for every property worked at throughout 35+ year career. Proven track record turning around challenged programs and achieving desired business objectives. Supervised teams up to 250, integrated new technologies, developed innovative strategies and solutions, established cultures of teamwork and professionalism, and created award-winning culinary and F&B programs.

Lifetime Accomplishments

  • Awarded Wine and Spirits Educational Trust (WSET) Level 3 Certification.
  • Awarded certification as a Sommelier from Master Sommeliers of NY.
  • Awarded certification as a Sommelier by the Court of Master Sommeliers under George Milliotes and accepted in Order Mondial for wine professionals with Chaine des Rotisseurs.
  • Represented the United States at the famed Prix Culinaire Taittinger competition in Paris.
  • Have been responsible for significantly improving the culinary and financial success of every property served as an Executive Chef or Food and Beverage Director throughout career.
  • Awarded the first star ever achieved for the Ritz-Carlton Chicago Café as a young chef.
  • Recipient of the Platinum Carrot award for lifetime achievement in the development of innovative and healthy cuisine.
  • Have overseen restaurant outlets and culinary operations in ultra-luxury international hotels specializing in more than 27 different cuisine styles with numerous awards.
  • Completed six International and seven NYC Marathons in the past 10 years.
  • Selected to lead the first national team of South African chefs allowed to leave the country at the end of apartheid, to cook at the United Nations for an international culinary event.
  • Invited to cook for Nelson Mandela's inauguration as President of South Africa.
  • Created numerous scholarship programs that have led to over 20 young international chefs receiving internships and career starts in top hotels in the United States and Asia.
  • First female in history to ever be nominated and accepted for membership into the formerly all-male Singapore Bailliage (Chapter) of Chaine des Rotisseurs.
  • First female Chef to oversee the kitchens of a major hotel property in Africa or Southeast Asia.
  • Assisted in the development of the culinary concept and menu of Seasons 52 - one of the fastest growing restaurants in the United States currently with 44 locations.
  • Have had the honor of personally cooking for six of the last seven Presidents of United States.

Affiliations

  • Chaine des Rotisseurs - Professional Chef
  • Société Mondiale du Vin
  • Careers through Culinary Arts Program (CCAP)

Certification

  • Wine and Spirits Educational Trust (WSET) Levels 1, 2, and 3 certifications.
  • Certified Sommelier by Court of Master Sommeliers.

Interests

  • Avid runner participating in multiple marathons per year including the last 7 New York City marathons
  • Avid world traveler having lived, worked, and vacationed globally around the world for the past 40 years
  • Volunteering with various organizations engaged in training and helping young chefs and F&B professionals achieve their goals and explore professional opportunities
  • Wine

Timeline

Task Force F&B Director

Four Seasons Hotel New York
09.2024 - 01.2025

Executive Chef / Director of Food and Beverage

Mandarin Oriental Hotel New York
02.2021 - 07.2024

Director of Food and Beverage

Four Seasons Hotel New York
05.2019 - 02.2021

Executive Chef / F&B Director

Peninsula Hotel Chicago
04.2017 - 05.2019

Executive Chef / F&B Director

Mandarin Oriental Hotel Singapore
03.2014 - 04.2017

Executive Chef

Mandarin Oriental Hotel New York
04.2005 - 03.2014

Executive Chef

Mandarin Oriental Hotel San Francisco
01.2004 - 04.2005

Executive Chef

St. Regis Hotel & Spa
01.2003 - 01.2004

Senior Development Chef

Darden Restaurants/Season 52
06.2002 - 12.2003

Corporate Chef/Executive Chef

Sonoma Mission Inn
02.1998 - 05.2002

Executive Chef

Pan Pacific Hotel Singapore
02.1996 - 03.1998

Executive Chef

The Palace Hotel at Sun City
07.1994 - 02.1996

Executive Sous Chef

Grand Wailea Resort & Spa
01.1993 - 07.1994

Executive Sous Chef

Four Season at Beverly Hills
01.1990 - 01.1993

Senior Sous Chef

Ritz Carlton Hotel Chicago
03.1986 - 01.1990

Manager

United States Air Force
01.1979 - 01.1986

Culinary Studies

Culinary And Hospitality Institute of Chicago
Antonia "Toni" Robertson