ANTONIETTA MAURO
Toronto,ON
Summary
Trilingual and dedicated professional with over 30 years of experience in clerical, administrative, and customer service roles. Currently serving as a Lunchroom Supervisor, I have developed expertise in student supervision and support. Goal-oriented individual seeking a position as a Special Education Assistant with the Toronto District School Board. Strong work ethic, attention to detail, and compassionate nature to provide support to students with diverse needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Lunchroom Supervisor
Toronto District School Board
03.2024 - Current
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Tracked daily lunch count and documented total outstanding balances per student.
Cashier and Customer Service Representative
Metro Grocery Store
01.2023 - Current
- Working as a friendly service representative responsible for aiding customer purchases and providing general assistance while solving buyer related issues to improve the customers' shopping experience
Postal Worker - Internal Processing
Canada Post Corporation
06.2022 - 03.2024
- Product processing and supply chain management
- Duties include receiving, sorting, and processing incoming and outgoing mail; role requires general orchestration, organization, and attention to detail
- Transferring and dispatching parcels and packages; responsible for production of related reports and documentation required for package tracking and logistics
Office Manager - Administration and Customer Services
Euro-Seal Windows
02.1994 - 12.2022
- Managed the office for Euro-Seal Windows for >29 years, which included independently leading a wide range of administrative, logistical, sales, data, supply chain management, and customer facing activities
- Primary point of contact for all clients, responsible for maintaining customer service via phone, email, and in-person encounters; managed hundreds of customer relationships in a professional, timely, and courteous manner
- Managed company expenses and sales registry; responsible for organizing and arranging appointments for customers and vendors, while ensuring behind the scenes production ran efficiently
- Administrator of additional services including data entry, office supply management, online credit applications, office benefits, mail, and other day-to-day logistics
Receptionist - Administration and Customer Services
Best Apartments
08.1987 - 06.1993
- Customer service first point of contact; excelled in administrative client activities including data input and overall customer service and assistance - Responsible for additional administrative tasks, banking, and file management
Education
ECE Diploma -
Stratford Career Institute
Mount Royal, QC04.2007
High School Diploma -
Madonna Catholic Highschool
Downsview, ON06.1987
Skills
- Proficient in Microsoft Office
- Trilingual (English, Italian, French)
- Interpersonal skills
- Resourceful
- Collaborative
- Attention to detail
- Very punctual
- Highly flexible in new environments
- And a great sense of humour!
Certification
Standard First Aid & CPR/AED Level C
Languages
Italian
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Lunchroom Supervisor
Toronto District School Board
03.2024 - Current
Cashier and Customer Service Representative
Metro Grocery Store
01.2023 - Current
Postal Worker - Internal Processing
Canada Post Corporation
06.2022 - 03.2024
Office Manager - Administration and Customer Services
Euro-Seal Windows
02.1994 - 12.2022
Receptionist - Administration and Customer Services
Best Apartments
08.1987 - 06.1993
ECE Diploma -
Stratford Career Institute
High School Diploma -
Madonna Catholic Highschool
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