Antoniette Bell
Fairburn,GA
Summary
With over 15 years of experience in the Patient Access and Revenue Cycle field, consistently driving improvements in staff performance and enhancing service and consumer outcomes. Successfully led and managed cross-functional Pre-Service and Revenue Cycle teams, overseeing transformative initiatives and projects that prioritize optimum care and regulatory compliance. Increased patient service levels and expanded healthcare offerings. Dedicated to making a positive impact and driving continuous improvement as a servant leader in this industry.
Overview
14
14
years of professional experience
Work History
Supervisor Prior Auth Radiology, Diagnostic & HMO
Mayo Clinic
05.2022 - Current
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identifies trends, performs tactical planning, and carries out strategic plans
- Ensures staff have the resources to carry out their responsibilities
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Partner with insurance carrier representatives to address pending and/or denied authorizations and any outstanding claims for services rendered to ensure payment and/or any operational process updates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Responsible for the leadership and oversight of the daily operations of 25 Authorization Representatives.
Patient Connection Center (PCC) Supervisor – North Imaging Service Line
Piedmont Healthcare
01.2017 - 04.2022
- Oversee and lead short and long-term workforce planning and day-to-day operations of Patient Connection Center’s Centralized Radiology Authorization Team; managing 35 direct reports; responsible for including hiring, terminations, performance evaluations, and staff performance coaching and development and all workforce planning and strategy
- Responsible for Piedmont Integration facility training; directing and leading Authorization and Benefits Verification onboarding process; including system and workflow implementations for new Piedmont Healthcare Facilities
- Developed and implemented SOPs and other streamlined processes to enhance Patient Connection Centers’ education and staff development department
- Partner with Piedmont Senior and Executive Leaders to help with growth strategies that support three (3) Piedmont Facilities, and 100+ clinicians
- Partner with insurance carrier representatives to address pending and/or denied authorizations and any outstanding claims for services rendered to ensure payment and/or any operational process updates
- Devised partnerships, collaboration initiatives, and other insurance training sessions to reduce Precertification and Authorization denials by 2% - 5% month over month
- Introduced and implemented staff and team talks sessions that improved individual staff performance and development by 20%, through collective self-development participation
- Responsible for onboarding of new Patient Connection Center (PCC) Leadership staff, while partnering with various PCC Hub Leaders to monitor and performance measure new hire performance
- Devised and implemented Centralized Training Models that increased Employee Engagement and Retention from 45% to 80% enhancing team production, employee morale, individual performance, and job satisfaction
- Serves as Chair and/or Co-chair change agent for various project teams to ensure effective and efficient implementation of new software and other processes to increase quality performance and/or service improvements.
Patient Access – Financial Clearance Supervisor
Piedmont Healthcare
01.2015 - 12.2017
- Responsible for the leadership and oversight of the daily operations for a 25-member Pre-registration, Verification, and Patient Liability team for the Patient Access Support Unit, servicing Piedmont Healthcare
- Partnered with Patient Access Senior Leadership to develop and implement Patient Access Service Lines, including financial counselors, defining productivity standards, performance measures, and staff performance
- Responsible for the oversight of registration activities for 12 departments including ambulatory and hospital ancillary services; partnering with hospital departmental leaders to address issues and/or process inefficiencies
- Performed team and individual performance and quality assurance measures to ensure clean claims and other demographic information to ensure timely claim submission
- Partnered with IT and EPIC Application Teams to devise and develop system performance tools to ensure EPIC system enhancements to achieve departmental and organizational goals, including timely claim submissions, timely verification of patient benefits and collections
- Serve as escalations for patients to address patient liabilities prior to date of services as determined by insurance benefits and coverage limits
- Devised weekly and daily reports for Senior Management to report on daily and weekly performance and provide recommendations for departmental improvements.
Patient Access – Financial Clearance Representative
Piedmont Healthcare
01.2011 - 12.2015
- Responsible for capturing required patient demographic and financial information to ensure completed registered account for scheduled visits
- Assisted Patient Access Manager with providing quality assurance and staff performance, serving as first point of escalation for resolving staff performance questions and barriers
- Utilized insurance knowledge to identify patient benefits and provide patient notifications of liability
- Responsible for providing EPIC training to staff on departmental SOPs for registration and benefit eligibility to support staff on performance and staff development
- Responsible for calculating and collecting co-pays and deductibles.
Education
Bachelor of Science – Administrative Management -
Clayton State University
Morrow, GA12.2024
Skills
- Training and mentoring
- Staff Management
- Complex Problem-Solving
- Strategic Planning
- Process Monitoring and Improvement
- Teamwork and Collaboration
- Problem-Solving
- Staff Development
Certification
Certified Healthcare Access Associate-CHAA
Certified Revenue Cycle Representative-CRCR
Timeline
Supervisor Prior Auth Radiology, Diagnostic & HMO
Mayo Clinic
05.2022 - Current
Patient Connection Center (PCC) Supervisor – North Imaging Service Line
Piedmont Healthcare
01.2017 - 04.2022
Patient Access – Financial Clearance Supervisor
Piedmont Healthcare
01.2015 - 12.2017
Patient Access – Financial Clearance Representative
Piedmont Healthcare
01.2011 - 12.2015
Bachelor of Science – Administrative Management -
Clayton State University