Antoniette Jones
Atlanta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager and Ready to help the team achieve company goals. Results-driven professional focused on delivering exceptional support for company needs.
Overview
5
5
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
11.2020 - 03.2023
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Developed strategic plans for day-to-day financial operations.
Warehouse Supervisor
Decor
11.2020 - 03.2023
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed merchandise inventory transactions.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Oversaw daily operations and shipping and handling processes.
Front Desk Associate
Planet Fitness
04.2020 - 10.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Planned coverage needs and organized services to support incoming special events.
Customer Service Associate
Walmart
07.2018 - 10.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Hot Springs High School
Hot Springs, ArSkills
- Child Care
- Management
- Cash Handling
- Food Preparation
- Assembly
- Customer support
- Warehouse
- Leadership
- Forklift
Timeline
Assistant Department Manager
Floor & Decor
11.2020 - 03.2023
Warehouse Supervisor
Decor
11.2020 - 03.2023
Front Desk Associate
Planet Fitness
04.2020 - 10.2020
Customer Service Associate
Walmart
07.2018 - 10.2019
High School Diploma -
Hot Springs High School