ANTONIETTE SANTINO
Summary
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day with over 5 years of experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandising Leader
American Eagle Outfitters, Inc
06.2024 - Current
- Coordinated effectively with loss prevention teams to minimize shrinkage while maintaining an attractive merchandise presentation for customers.
- Maintained open lines of communication with corporate partners regarding product availability, assortment changes, and market trends.
- Increased sales by implementing strategic merchandising plans and optimizing product placement.
- Consistently met or exceeded key performance indicators related to sales, margin, and inventory turnover through effective merchandising strategies.
- Reduced out-of-stock occurrences by closely monitoring inventory levels and promptly restocking shelves as needed.
- Collaborated with store management to develop effective marketing strategies, driving foot traffic and revenue growth.
- Analyzed sales data to identify trends and optimize product assortment for maximum profitability.
- Enhanced customer satisfaction with focused visual merchandising techniques tailored to target demographics.
- Improved store aesthetics through regular maintenance of displays, signage, and fixtures, ensuring a visually appealing shopping environment.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Senior Brand Associate
American Eagle Outfitters, Inc
10.2023 - 05.2024
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Analyzed store analytics to determine the best business choices as far as customer engagement and sales goals.
- Developed strong relationships with clients for increased customer loyalty and retention.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Brand Associate
Old Navy Outlet
03.2022 - 10.2023
- Provided customer service by assisting any customer needs
- Efficiently replaced stock by unloading trucks & processing product
- Operated at a POS using all forms of payment
- Provided training for registers & folding for new hires
- Operated a fitting room by keeping them clean & directing customers
- Recovered & organized every part of the store
- Accurately picked & processed customer orders for shipment
- Accurately placed orders for customers in store & virtually.
Front Service Clerk
Publix Super Market at The Crossings
07.2019 - 05.2022
- Demonstrated my understanding of proper food handling procedures and put them into practice
- Completed sales transactions, including all forms of payment that were accepted
- Provided a superior customer experience in order to build a loyal customer base
- Greeted customers with enthusiasm, offered to take orders, and promptly and accurately completed each one
- Managed multiple tasks in a high-volume environment
- Suggested alternatives when a product was out of stock
- Processed customer orders and entered them correctly into the system
- Assisted customers in choosing and customizing available items to meet their specific needs
- Provided a more appealing shopping experience by cleaning all parts of the store.
Education
Dual Enrollment (Non-Degree Seeking) -
Nashville State Community College North Davidson Campus
Nashville, TNBachelor of Science - Mathematics
Tennessee State University
Nashville, TN05.2027
High School -
Hunters Lane High School
Nashville, TN05.2023
Skills
- Retail merchandising experience
- POS systems knowledge
- Cleaning and sanitizing
- Detail-oriented
- Money handling abilities
- Skilled problem solver
- Receipt and refund issuance
- Safe food handling
- Organization
- Stocking
- Order taking
- Active listening skills
- Positive and friendly
- Client relations strength
- Shipment processing
- Project organization
- Shipping procedures understanding
- Customer service
- Computer literate
- Strategic sales knowledge
Customer experience
Merchandise Allocation
Product Assortment
Merchandising Analytics
Store Layout
Merchandise planning
Attention to Detail
Certification
- Visual Design using Adobe Photoshop [2022 November]
Timeline
Merchandising Leader
American Eagle Outfitters, Inc
06.2024 - Current
Senior Brand Associate
American Eagle Outfitters, Inc
10.2023 - 05.2024
Brand Associate
Old Navy Outlet
03.2022 - 10.2023
Front Service Clerk
Publix Super Market at The Crossings
07.2019 - 05.2022
Dual Enrollment (Non-Degree Seeking) -
Nashville State Community College North Davidson Campus
Bachelor of Science - Mathematics
Tennessee State University
High School -
Hunters Lane High School