Antonika Johnson
Washington,DC
Summary
Accomplished hardworking professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Experienced in creating interactive atmospheres to expedite supportive relationships. Solid vision of institutional goals, inspiring cooperation, and teamwork. Skilled community specialist with solid history of success in promoting activism, leading program operations and garnering grass-roots support. Focused on speaking out against violence, teen pregnancy, absenteeism, truancy issues, homelessness, prevention of STD/STI/HIV&AIDS and teaching young people important world-changing skills. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Devoted to giving every Student, Family, or staff member a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Community.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
District of Columbia Public Schools
Washington, DC
09.2023 - Current
- Provided support to management staff in regards to data entry processes.
- Operated various office equipment such as scanners, printers. when required.
- Provided administrative support to teachers by photocopying materials and creating class rosters.
- Attended meetings with faculty members as needed.
- Completed daily tasks such as sorting mail and distributing it among faculty members.
- Answered phone inquiries from students, parents, and staff members.
- Managed the front office reception area, ensuring that all visitors were greeted courteously.
- Greeted visitors at the front office desk and directed them to appropriate personnel or offices.
- Assisted with scheduling appointments with faculty members.
- Performed administrative duties.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered telephones, directed calls, and took messages.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Community Support Worker
Quality Healthcare Services, LLC
Washington, DC
06.2021 - Current
- Observed young people in counseling sessions to better understand approaches toward healing.
- Offered key emotional support to special needs youth.
- Used calm, positive and encouraging approach with youth.
- Directed activities to promote growth in mental, emotional and educational areas.
- Maintained lists of resources helpful to clients.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Collaborated with counselors to communicate relevant information.
- Researched and developed program initiatives to better serve client population base.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Documented child progress, reporting extreme changes in behavior.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Helped youth victims of abuse by coordinating specialized therapy sessions.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Connected individuals with relevant community resources and coordinated referrals.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Collaborated with social workers to support patients.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Prepared patients for self-management and decision-making responsibilities.
School Bus Attendant
Office of the State Superintendent of Education (OSSE
Washington, DC
04.2018 - 09.2023
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Accompanied driver and children on bus route to keep students safe and protected.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Protected students from physical and verbal bullying.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Monitored buses transporting up to 10 special education passengers.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Helped drivers monitor and manage student actions to maintain bus safety.
- Complied with state, local and federal laws regarding student confidentiality.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Greeted students and family members or caregivers at each stop.
- Offered additional support to disabled passengers.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
- Instructed and disciplined students by enforcing rules and occasionally writing up students.
- Inspected bus interior and removed trash or debris to prepare for next route.
- Maintained order on bus to prevent driver distraction.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
Neighborhood Advocate
Family Health and Birth Center
Washington, DC
04.2008 - 10.2011
- Identified appropriate community resources and provided referrals for services.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Attended hearings with victims to provide emotional support.
- Assisted with Effective Black Parenting classes
- Helped with Fundraisers
- Acted as Peer Coach
- Spokesperson for the Young Single Mothers
Education
High School Diploma -
Spingarn Senior High School
Washington, DC06.2010
Some College (No Degree) - Associates of Arts
UDCCC
Washington, DCSkills
- Drug Abuse Prevention
- Client Needs Assessments
- Community Outreach
- Emotional Awareness
- Treatment Plans Knowledge
- First Aid/CPR
- Customer Service
- Friendly, Positive Attitude
- Problem Resolution
- Relationship Building
- Computer Skills
- Reliable & Trustworthy
- Team Management
- PPE Use
- Supervision & Leadership
- Team Building
- People Skills
- Active Listening
- Good Work Ethic
- Organizational Skills
- Conflict Resolution
- Critical Thinking
- Microsoft Office
- Planning & Organizing
Timeline
Data Entry Clerk
District of Columbia Public Schools
09.2023 - Current
Community Support Worker
Quality Healthcare Services, LLC
06.2021 - Current
School Bus Attendant
Office of the State Superintendent of Education (OSSE
04.2018 - 09.2023
Neighborhood Advocate
Family Health and Birth Center
04.2008 - 10.2011
High School Diploma -
Spingarn Senior High School
Some College (No Degree) - Associates of Arts
UDCCC
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