Antonina Smillo
Rockville,MD
Summary
Detail-oriented Administrative Professional with extensive experience in high-volume office environments, consistently delivering exceptional clerical and operational support. Known for maintaining a positive demeanor and exercising sound judgment while managing a variety of daily tasks. Core competencies include organizational skills, effective communication, and a strong work ethic, all aimed at enhancing operational efficiency within a dynamic organization.
Overview
10
10
years of professional experience
Work History
Law Administrative Assistant
General Counsel, P.C.
McLean, VA
10.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Notarized legal documents for attorneys and clients, verifying document authenticity, and ensuring compliance with legal requirements.
- Prepared and organized discovery materials for trial, coordinating document production with accuracy.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Managed paper or electronic filing systems by recording information, updating paperwork, and maintaining documents.
- Managed firm databases with client correspondence, and implemented data communications techniques.
- Filed pleadings and paperwork with the court clerk to meet strict deadlines.
- Coordinated courier services and other support activities for the legal office.
- Processed invoices for payment using accounting software applications.
- Managed office supplies inventory and placed orders when necessary.
Administrative Assistant
Bridge33 Capital
Seattle, WA
03.2022 - 09.2022
- Supported multiple leasing professionals, ranging from administrative support, market data collection, and compilation of third-party broker activity reports and marketing materials.
- Tracked and managed deal flow approval in the Leasing Department from the negotiation stage through execution, and internal processing.
- Research lease agreements, tenant data, and create summary reports for weekly meetings.
- Managed and maintained calendars to ensure accurate scheduling and prioritization for major business activities.
- Provided administrative support to the Leasing Department, including organizing meetings, preparing presentations, and managing travel.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
Site Supervisor
Epiq, Qualtrics
Seattle, WA
11.2021 - 03.2022
- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Mentor new staff on correct procedures, and compliance requirements.
- Supervise front desk operations, enabling guests to receive superior customer service.
- Conduct inventories, and order supplies.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Coordinated material deliveries from suppliers according to project needs.
Leasing Manager
Jefferson Apartment Group
McLean, VA
07.2020 - 10.2021
- Trained staff on compliance, policies, and procedures to maximize success.
- Solely contributed to a 40% lift in sales that led to occupancy within three months (30% to 70%).
- Secured twenty-eight leases in June 2021, leading to an overall increase in occupancy percentage from 65% to 70% occupied.
- Applied a consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Consulted with long-term, new, and prospective customers to understand their needs and propose ideal solutions.
- Increased revenue by skillfully upselling, closing customer sales, and driving product benefits around client needs.
- Collaborated with property managers to keep units ready for new tenants, and oversaw the turnkey process.
Leasing Consultant
Toll Brothers
Washington, DC
10.2019 - 06.2020
- The average closing ratio is 82% for existing and prospective customers, directly influencing the apartment's profitability.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Explained and outlined all legally binding contracts with current and future residents.
- Served 10 new clients per week to build connections and grow occupancy, leading to business revenue and resident retention.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Tracked leads using CRM software, and followed up with interested parties.
Leasing Agent /Resident Service Coordinator
Kettler Management
Fairfax, VA
10.2017 - 10.2019
- Recognized as a high performer, earning the "Top Leasing Agent of the Month" distinction for nine consecutive months (92% personal closing ratio).
- Supported and mentored two co-workers to achieve sales goals, while exceeding sales targets by 96%.
- Trained co-workers, answered questions, and resolved issues and problems with the leasing process and requirements.
- Responded to advanced issues with a professional and relationship-focused approach.
- Shadowed managers to gain an understanding of organizational expectations and management techniques.
Beauty Advisor/ Counter Manager
Lord & Taylor
Washington, DC
03.2015 - 05.2016
- Orchestrated opening and closing operations in compliance with the company's current policies and procedures.
- Ensured the store was prepared for internal audits through the preparation of inventory statistics.
- Assisted customers in finding appropriate products, answered product questions, and provided product solutions.
Education
Associate of Applied Science - Paralegal Studies
Montgomery College
Skills
- Customer relations
- Data management
- Working collaboratively
- Corporate policies and procedures
- Google Workspace
- File and data retrieval systems
- Contract development and management
- Filing
- Medical bill auditing
- Calendar management
- Scheduling
- Data entry documentation
- Appointment coordination
- Document and file management
- Task prioritization
- CRM and office management software
- Microsoft Office
Timeline
Law Administrative Assistant
General Counsel, P.C.
10.2023 - Current
Administrative Assistant
Bridge33 Capital
03.2022 - 09.2022
Site Supervisor
Epiq, Qualtrics
11.2021 - 03.2022
Leasing Manager
Jefferson Apartment Group
07.2020 - 10.2021
Leasing Consultant
Toll Brothers
10.2019 - 06.2020
Leasing Agent /Resident Service Coordinator
Kettler Management
10.2017 - 10.2019
Beauty Advisor/ Counter Manager
Lord & Taylor
03.2015 - 05.2016
Associate of Applied Science - Paralegal Studies
Montgomery College
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