Antonina (Nina) Iamurri

• Organize and lead a team of 20 associates in new store opening and manage training
• Recruit and set-up interviews for new hires with onboarding and paperwork: includes electronic I-9 verification process and employment eligibility verification
• Effectively schedule all associates and manage Shyft App and any changes in Personal Management (PM) without exceeding labor budgets
• Manage the maintenance of time, attendance, and execute code of business conduct
• Actively engage and recognize employees to support great customer service and employee retention
• Review daily drivers with General Manager
• Understand and address budgeting, forecasting, and shipment tracking of daily, weekly, and monthly sales in order to support effective associate scheduling
• Payroll management each week
• Balance drawers, count safe, and manage bank deposits
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Review, process, and maintain legal documents and annual reports across multiple divisions of the organization

• Maintain the flow of company records and data including CSC’s customer database with the ability to identify errors in the processing and systemic gaps that would cause inaccuracy of records

• Work cross-functionally with multiple departments to manage both internal and external customer data requests and inquiries

• Establish high-performing Salesforce management system for effective case management, projects and initiatives

• Analyze and create reporting systems on complex data sets via Excel lookup

• Evaluate and analyze compliance documents utilizing SAP & Business Objects

• Perform all responsibilities, tasks and customer management with a high degree of accuracy and precision to ensure long-term customer sustainability

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.