Antonio Franklin
Jacksonville,Florida
Summary
Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
4
4
years of professional experience
Work History
Sales Executive
Payroc
04.2019 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
Server Shift Leader
Toscana Little Italy
09.2020 - 01.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Associate of Science - Engineering Mechanics
West Texas A&M University
Canyon, TX09.2020
Skills
- Improvement Plans
- High-Volume Dining
- Table Bussing
- Food Presentation
- Menu Memorization and Presentation
- Servsafe Certified
- Process Payments
- Natural Leadership
Timeline
Server Shift Leader
Toscana Little Italy
09.2020 - 01.2023
Sales Executive
Payroc
04.2019 - Current
Associate of Science - Engineering Mechanics
West Texas A&M University
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