Antonio Alexander
Jacksonville,FL
Summary
Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
14
14
years of professional experience
Work History
National Accounts Executive
Eagle Transportation logistics LLC
01.2020 - Current
- Provide customer service and professional account management to various clients such as Grainger, True Value and Costco
- Managed coordination of over 250 routes nationwide, leading to an increase in company profits
- Manages all bid cycling, including RFP processes, awards, and rate confirmations
- Maintains outstanding client satisfaction for all client services while meeting or exceeding project financial goals
- Understands and defines client expectations and objectives while improving service, pricing, and performance
- Act as the liaison between the Client, Sales, Operations, and other internal groups to communicate program information and project facilitation
- Organizes, attends, and actively participates in video calls, conference calls and in-person meetings to facilitate a shared understanding of priorities and foster teamwork between the Client, Sales, Operations, and other internal teams
- Maintains a working knowledge of client programs, objectives, and expectations
- Effectively enforces established metrics based on client expectations
- Creates detailed and accurate project instructions, project guide documents and other project questions
- Identify client concerns, develop action plans for resolution
- Communicates to clients that concerns have been addressed
- Identify opportunities to upsell services
- Coordinate annual renewal kickoff calls to clients
- Ensure internal deadlines are met and changes are communicated to internal staff
Asset Manager
Ability Housing, Inc
06.2017 - 10.2018
- Monitored and assessed the performance of 20+ multifamily and scattered site properties, ensuring compliance with legal and regulatory standards
- Served as a bridge between owners/investors and on-site management, leading to an improvement in property performance and investor satisfaction
- Created comprehensive budgets and financial reports for 5 properties, with implemented cost reduction strategies resulting in improvement in financial performance
- Utilized market trend analysis to optimize profits and identify investment opportunities
- Led weekly and monthly financial meetings with on-site property staff, utilizing various communication methods to facilitate budget optimization and adherence to financial goals
Housing Specialist
Changing Homelessness, Inc
02.2017 - 06.2017
- Facilitated placement of 50+ homeless Veterans into suitable housing in the greater Jacksonville, FL area, promoting community integration and support
- Mentored and guided 20 veterans through the application process and educated them on fair housing rights, fostering informed decision-making and empowerment
- Delivered detailed reports to the Department of Veteran Affairs, concerning the housing status of over 60 United States Veterans, demonstrating accountability and program impact
- Managed reimbursement requests to the Department of Veteran Affairs for rents paid on behalf of individuals, ensuring accurate and timely financial transactions
- Conducted on-site management reviews and physical inspections for affordable housing apartment communities with various programs, ensuring compliance and quality standards
Operations Coordinator
Community Solutions
05.2016 - 12.2016
- Led cross-functional teams to optimize workflow processes, driving a 15% productivity increase and achieving a 10% reduction in errors
- Managed budget, service, equipment, and commodities in alignment with company policies and procedures
- Supervised all logistical responsibilities, encompassing supply chain and customer service, resulting in efficient client services and quality management
Senior Property Manager
Preservation Management, Inc
11.2010 - 04.2016
- Managed administration, operations, and maintenance for a portfolio of 10+ real estate properties, ensuring optimal upkeep and compliance
- Developed and presented detailed annual budgets for 15+ assigned properties, resulting in a 10% increase in cost efficiency
- Built and developed a sales team, resulting in a 15% increase in company property volume and expansion into new markets
Education
Western Connecticut State University
Danbury, CTSkills
- Client Retention Strategies
- Account Management
- B2B Sales
- Sales
- Key Account Management
- Communication skills
- Performance Management
- Customer Relationship
- Supply Chain Management
- Vendor management
- Management (CRM)
- Contract Negotiation
- Process Improvement
- Team Leadership
- Strategic Planning
- Logistics Management
- Pricing
- HubSpot
- Sales Strategy Development
- Budget Management
- Client engagement
- Industry expertise
- Financial acumen
- Territory management
Timeline
National Accounts Executive
Eagle Transportation logistics LLC
01.2020 - Current
Asset Manager
Ability Housing, Inc
06.2017 - 10.2018
Housing Specialist
Changing Homelessness, Inc
02.2017 - 06.2017
Operations Coordinator
Community Solutions
05.2016 - 12.2016
Senior Property Manager
Preservation Management, Inc
11.2010 - 04.2016
Western Connecticut State University
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