Antonio Alfaro Kikuda
Ontario
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
LGCY Power
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Field Manager
LGCY Power
10.2023 - 06.2024
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
Service Technician
LGCY Power
09.2023 - 10.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Installed MPU,Battery,PV systems
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Service Technician
American Solar Advantage
09.2019 - 09.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Associate of Science - Kinesiology
Citrus College
Glendora, CA06-2018
Skills
- Team leadership
- Multitasking and organization
- Service scheduling
- Goal setting
- Quality control
- Project management
- Coaching and mentoring
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Workflow management
Certification
- Enphase Certified
- Pegasus Certified
- Tesla Certified
- Q-Cell Certified
- CPR Certified
- OSHA 10 Certified
Timeline
Field Manager
LGCY Power
10.2023 - 06.2024
Service Manager
LGCY Power
09.2023 - Current
Service Technician
LGCY Power
09.2023 - 10.2023
Service Technician
American Solar Advantage
09.2019 - 09.2023
Associate of Science - Kinesiology
Citrus College
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