Dynamic and results-driven Store Associate with a proven track record at Petsmart, excelling in customer service and order fulfillment. Skilled in cash handling and technical troubleshooting, I effectively resolved issues while training new team members. Committed to enhancing customer experiences through personalized product recommendations and loyalty program management.
• Operated the register and assisted customers with transactions.
• Signed customers up for rewards programs using contact details.
• Compiled online orders and resolved delivery-related issues.
• Troubleshot brand application issues on customers' personal devices.
• Undergoing training to become a certified dog bather.
• Fulfilled customer orders placed online with accuracy and efficiency.
• Managed register operations and handled financial transactions.
• Served as closing manager, ensuring proper closing procedures and securing the premises.
• Updated customer profiles and coordinated delivery address changes for drivers.
• Assisted customers in signing up via email registration.
• Provided personalized recommendations based on customer goals and product knowledge.
• Managed cash register and end-of-day closing deposits.
• Trained new hires, fostering a knowledgeable and efficient team.
• Assisted customers with loyalty program registrations using phone numbers and email addresses.
• Resolved technical issues with the brand’s application on personal devices.
Customer Service Excellence
Order Fulfillment and Management
Register Operations and Cash Handling
Profile and Account Management
Product Knowledge and Sales Recommendations
Technical Troubleshooting
Team Training and Leadership