Antonio Araiza
Bloomington,CA
Summary
Proven System Operator and Lead Associate at Walmart, adept in network troubleshooting and fostering team productivity. Demonstrated success in reducing downtime through meticulous system maintenance and enhancing team performance by streamlining workflows. Skilled in hardware troubleshooting and mentoring, with a commitment to continuous improvement and excellent communication.
Overview
8
8
years of professional experience
Work History
System Operator
Walmart Distribution
01.2019 - Current
- Reduced downtime occurrences with diligent system maintenance and timely troubleshooting.
- Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Championed efforts to maintain an up-to-date inventory of hardware and software assets, ensuring compliance with regulatory requirements and internal policies.
- Monitored system and application availability and performance information to support efficient operation.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Supported remote users in accessing company networks securely using VPN configurations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Lead Associate
Walmart Ecommerce
10.2016 - 12.2018
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Presented project updates to senior leadership regularly, highlighting successes as well as potential risks or challenges faced during execution stages.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor Of Information Technology - Computer Science
Southern New Hampshire
New Hampshire, OHSkills
- Network Troubleshooting
- Repair work
- System monitoring
- Software Installation
- Hardware troubleshooting
- IT Infrastructure
- System Configuration
- Patch management
- Active Directory
- Customer Support
- Equipment Installation
- Hardware Configuration
- System operations monitoring
Languages
Spanish
Professional Working
Timeline
System Operator
Walmart Distribution
01.2019 - Current
Lead Associate
Walmart Ecommerce
10.2016 - 12.2018
Bachelor Of Information Technology - Computer Science
Southern New Hampshire