Antonio Araujo
Fort Worth
Summary
Dynamic Food and Beverage Manager with a proven track record at Lowes Hotel, excelling in supply chain management and customer feedback analysis. Enhanced service quality and resolved complaints effectively, leading to improved dining experiences. Recognized for training staff in sanitation and safety protocols, fostering a culture of excellence in restaurant operations.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Lowes Hotel
Arlington
10.2024 - Current
- Managed weekly supply orders, ensuring prioritization of profit margins.
- Analyzed customer feedback to improve service quality and dining experiences.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Lead Server
Chamas do Brazil
05.2019 - Current
- Elevated to lead server in fine dining restaurant, driving customer increase and app ranking improvement.
- Fostered a positive dining environment through attentive service.
- Managed largest reservations and catered to high-end customers, ensuring exceptional service and experience.
Server Manager
Del Pietro’s Restaurant
10.2017 - 05.2019
- Reduced liquor costs by 20% through effective inventory management and cost control measures.
- Supervised front-of-house staff to ensure adherence to company policies and regulations.
- Executed all opening and closing procedures to maintain operational efficiency.
- Contributed to an enhanced customer experience by performing multiple roles effectively.
Education
Certified Food Safety Manager -
07.2018
AS - Culinary Arts
Tarrant County College
01.2017
BA - Business
Universidade Anhembi Morumbi
01.2012
Skills
- Supply chain management
- Customer feedback analysis
- Sanitation training
- Service quality improvement
- Complaint resolution
- Restaurant operations oversight
Languages
- English
- Spanish
- Portuguese
Timeline
Food and Beverage Manager
Lowes Hotel
10.2024 - Current
Lead Server
Chamas do Brazil
05.2019 - Current
Server Manager
Del Pietro’s Restaurant
10.2017 - 05.2019
Certified Food Safety Manager -
AS - Culinary Arts
Tarrant County College
BA - Business
Universidade Anhembi Morumbi