Antonio Asprilla
Lawrenceville,GA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Operations Manager
Ijility
03.2022 - 03.2023
- Organize/schedule components workloads to ensure proper flow to line
- Managed staff of 35 employees
- Streamline processes and keep accurate records
- Uses data and facts to make day-to-day decisions and involves others as needed
- Recognizes what might be problem and informs those who can correct it
- Customer Centered: Serve Customer – Show care and concern when serving associates and customers
- Use policies and information to exceed associate and customer expectations
- Find and use right resources (people, products, tools) at right time to resolve associate and customer requests
- Execution and Results: Get Results – Ensure work is done correctly
- Planning and Improvement: Plan for and Improve Work – Accept responsibility and meet expectations for own work
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
Operations Manager
ReaderLink
03.2020 - 03.2022
- Planning, organizing, and controlling of returns and promotions department over-all operations
- Plan out all warehouse resources and activities in relation to company objectives and sets targets
- Make plans to develop staffs of warehouse by inter/on-job training
- Follow up and control daily attendance
- Maintain housekeeping of department and surround area
- Implement cost reduction principle in all aspects of warehouse transactions and activities
- Audit of daily labor
- Promote constant motivation among staff to strive for an efficient and effective warehouse administration
- Enhance subordinates’ well-being and capability through training and give opportunities for promotion
- Always research to improve all warehouse operations according to company’s objectives
- Communicating with other departments
- Overseeing stock control and processing orders
- Ensuring quality, delivery budget and environmental objects are met
- Responding to and dealing with internal customer communication via e-mail, fax, and telephone
- Planning future capacity requirements
- Producing regular reports and statistics on a daily, weekly and monthly basis
- Briefing team leaders on a daily basis
- Maintaining standards of safety and security in the work environment
Shift Manager
Amazon llc
01.2017 - 02.2020
- Overseeing and management of all flow processes
- (Sort- stage, load out, Flex)
- Ensuring successful AA's performance, through tracking, reporting and coaching.
- Participating in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives
- Following, performing and applying shift plan for the day
- Guaranteeing compliance throughout the site to global process standards and work on continuous improvement initiative.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Shift Assistant
ICQA
10.2016 - 01.2017
- Support and work in the department as required
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing vacation coverage for Area Managers
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of ATS/labor hours
- Assisting the floor as an associate resource, training associates, and verifying
- SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Reviewing and updating SOP as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to always work safely
- Participating in safety initiatives
- Referring all job injuries immediately to area manager
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Customer Service Representative
Supreme Resources Inc
01.2016 - 08.2016
- Receives and fulfills sales orders and maintains account relationships with appropriate roles with the assigned customers/products
- Monitor Stock Levels for assigned products and escalate to Purchasing when minimum stock level quantities are reached
- Resolves questions, requests, and problems promptly and courteously
- Keeps customers informed of company policies, procedures, and status of their orders and accounts
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Inventory Control Specialist
SMC Corporation of America
07.2006 - 04.2009
- Perform cycle counts at pre-determined intervals
- Inventory control through the gate keeping of product in the distribution center
- Support of manager duties as needed
- Follow-up with process to costumers to create Costumer Loyalty
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Recorded daily activities for inventory control.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Kept work areas neat, clean and free from debris.
- Received new stock and input values into computer system.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Managed timely and effective replacement of damaged or missing products.
- Tracked production and quality control systems to proactively identify deficiencies.
- Prepared and checked outbound shipments for accuracy.
Inventory Team Lead
Best Buy Company
10.2001 - 06.2003
- Coordinated process, fixed issues, generated reports, and controlled inventory
- Supported the Customer Service department, solved problems and followed the company's SOP on a daily basis
- Communicated with regional distribution managers daily to maintain inventory accuracy
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Partnered with representatives from different carriers to arrange materials shipments.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
OTV Specialist
Best Buy
08.2000 - 10.2001
- Conducted claims department and handled special products between the vendors and the company
- Updated customers on the status of their property
- Ensured that all employees worked together as a team following the company rules through an employee development job task analysis
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Collaborated with internal departments to align marketing campaigns.
- Developed and implemented systems to track customer feedback and satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
Education
Bachelor of Science - Business Management
Catholic University Luis Amigo
Medellin, Colombia07.2014
Associate of Applied Science - Business Management
Gwinnett Technical College
Lawrenceville, GA06.2009
High School Diploma -
Luis Lozano Scipion High School
Condoto, Colombia12.1991
Skills
- Strategic Planning
- Logistics
- Retail sales
- Advanced skills in
- Microsoft Word, Excel, Power Point, Project, Outlook, Adobe, AS400, and Explorer
- Excellent leadership qualities, effective communication and organizational, computer and clerical skills Enjoy working with others in team environment; outgoing, energetic and valuable asset to any team
- Team member
- Marketing
- Warehouse Management
- Shift Supervisor
- Training
- Food Service
- 3PL
- Transportation management systems
- P&L Management
- Demand planning
- Continuous improvement
- Policy and Procedure Implementation
- High-Pressure Environments
- Multi-Unit Operations Management
- Workflow Planning
- Systems Implementations
- SAP Expertise
- Process Improvement Strategies
- Contract Review and Recommendations
- Data Archiving
- Strategic Partnership
- Staff Training
- Supply Chain Distribution
- Project Management
- Project Planning
- Staff Development
- Interpersonal Communications
- Business Administration
- Product Management
- Employee Relations
- Expense Reports
- Lean Manufacturing and Quality Systems
- Operations Oversight
- Microsoft Office Suite Expertise
- Cultural Awareness
- Recruiting and Hiring
- Quality Assurance and Control
- Continuous Improvements
- Planning and Implementation
- Warehouse Operations
- Team Leadership
- Social Media Marketing
- Budgeting and Cost Control
- Inventory Control
- Schedule Oversight
- Process Improvement
- Employee Motivation
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Ijility
03.2022 - 03.2023
Operations Manager
ReaderLink
03.2020 - 03.2022
Shift Manager
Amazon llc
01.2017 - 02.2020
Shift Assistant
ICQA
10.2016 - 01.2017
Customer Service Representative
Supreme Resources Inc
01.2016 - 08.2016
Inventory Control Specialist
SMC Corporation of America
07.2006 - 04.2009
Inventory Team Lead
Best Buy Company
10.2001 - 06.2003
OTV Specialist
Best Buy
08.2000 - 10.2001
Bachelor of Science - Business Management
Catholic University Luis Amigo
Associate of Applied Science - Business Management
Gwinnett Technical College
High School Diploma -
Luis Lozano Scipion High School