Antonio Barraza JR
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Line Cook
Carlos And Mickeys
El Paso, TX
07.2023 - 12.2023
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Grilled meats and seafood to customer specifications.
Customer Service Representative
Chater Spectrum
El Paso, TX
11.2022 - 10.2023
- Implemented and developed customer service training processes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Answered constant flow of customer calls with minimal wait times.
Help Desk Support Technician
Smile Life
El Paso, TX
02.2016 - 09.2022
- Conducted regular system audits to proactively identify potential issues and recommend improvements.
- Reduced wait times for help desk assistance by introducing self-service options through an online portal, empowering users to resolve common issues independently.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted with updating technical support best practices for use by team.
- Installed and configured operating systems and applications.
Dental Assistant
Smile Life Orthodontics El Paso
El Paso, TX
05.2011 - 09.2022
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared patient x-rays and images for dentist review.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared patient X-rays and images for review by dentist.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Verified patient insurance eligibility and benefits.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Explained treatment procedures and instructed patients on home care guidelines.
Clinic Supervisor
Smile Life Orthodontics.
El Paso, TX
09.2018 - 12.2020
- Implemented quality control by reviewing documentation entered in the database and ensuring that it was audit-ready at all times.
- Developed, implemented, and streamlined policies and procedures for the clinical department.
- Directed a Doctor from chair to chair, delivered effective customer service, client dispute resolution, and team training, and managed the overall day-to-day office tasks and procedures.
- Provided clinical supervision of therapists and interns through weekly individual and as-needed group supervision
Powder Coat Painter
Adecco
El Paso, TX
03.2009 - 04.2011
- Performed additional functions such as machine press operator and performed aluminum welding.
- Line production in a warehouse operated powder spray guns and related equipment.
- Ensured uniform and proper powder coating and viscosity quality by performing visual inspections or use of available equipment such as a thickness gauge.
- Followed many different specific customer specifications while prepping, painting, and touching up each product for inspection.
Education
Certification - Technical Support And Fundamentals
Coursera Google.
California City, CA10.2016
Certification - Medical Billing And Coding
Center For Employment Training
El Paso11.2006
GED -
El Paso Community College
El Paso, TX01.2004
Skills
Portioning
Cleanliness standards
Food safety knowledge
Kitchen Sanitation
Analytical Thinking
Prioritization and Organization
Professional Attitude
Microsoft Office
Problem-Solving
Food Preparation
Grilling Techniques
Account updating
Understanding Customer Needs
Multi-line phone talent
Cross-Functional Collaboration
Active Listening
Data Entry
Call center experience
Following scripts
Salesforce CRM
Call Management
Computer Proficiency
Problem Resolution
Microsoft Excel
Data Evaluation
MS Office
Microsoft Outlook
Problem-solving abilities
Software Installation
IT Documentation
Customer Success Management
Ticket management
Technical Documentation
Computer System Diagnostics Software
Equipment Repair
Systems Analysis
TCP/IP
Customer Service
Remote Support
Hardware and Software Configuration
Organizational Skills
Hardware upgrades
Troubleshooting Network Issues
Performance Testing
Computer Diagnostics
Help Desk Support
Insurance Verification
Patient intake procedures
Dental impressions
Dental Assistant (RDA)
Dental Radiography
Proficient in [Software]
Teamwork and Collaboration
CPR/AED
HIPAA Compliance Understanding
Orthodontic Procedure Support
Dental Material Handling
Dental office administration
Oral hygiene education
Appointment Scheduling
Patient Education
Instrument Sterilization
Autoclave Operation
Oral Health Assessments
Dental records
Fluoride Treatments
Certified in CPR/AED
Timeline
Line Cook
Carlos And Mickeys
07.2023 - 12.2023
Customer Service Representative
Chater Spectrum
11.2022 - 10.2023
Clinic Supervisor
Smile Life Orthodontics.
09.2018 - 12.2020
Help Desk Support Technician
Smile Life
02.2016 - 09.2022
Dental Assistant
Smile Life Orthodontics El Paso
05.2011 - 09.2022
Powder Coat Painter
Adecco
03.2009 - 04.2011
Certification - Technical Support And Fundamentals
Coursera Google.
Certification - Medical Billing And Coding
Center For Employment Training
GED -
El Paso Community College