ANTONIO BENITEZ
Flowery Branch,GA
Summary
Versatile, growth-driven, and performance-focused professional, equipped with exceptional management and experience in sales management, customer service, staff training and supervision. Adept at developing and implementing sales plans to achieve goals and objectives, improve efficiency, productivity, and overall store performance. Highly skilled at building and maintaining relationships with customers of diverse backgrounds, coupled with the ability to prioritize and accomplish tasks within deadlines. Fluent in English and Spanish. Proficient with CDK, Reynolds & Reynolds, Darwin, Route one and DocuSign.
Overview
15
15
years of professional experience
Work History
F&I Manager
TRONCALLI CDJR
09.2023 - Current
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
F&I Manager
JIM ELLIS AUTOMOTIVE GROUP
01.2019 - 08.2023
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
Sales Consultant
JIM ELLIS AUTOMOTIVE GROUP
01.2018 - 01.2019
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Sales Associate
AUTONATION
08.2016 - 01.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
General Manager
TMX FINANCE
07.2010 - 08.2016
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
General Manager
ATLANTA MEXICAN FOODS
01.2009 - 07.2010
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA07.2006
Skills
- Revenue Growth and Profitability
- Business Management
- Professional Networking
- Credit Analysis
- Sales Management
- Automated Underwriting System (AUS)
- Income Evaluation
- Insurance Products
Languages
Spanish
Native or Bilingual
Timeline
F&I Manager
TRONCALLI CDJR
09.2023 - Current
F&I Manager
JIM ELLIS AUTOMOTIVE GROUP
01.2019 - 08.2023
Sales Consultant
JIM ELLIS AUTOMOTIVE GROUP
01.2018 - 01.2019
Sales Associate
AUTONATION
08.2016 - 01.2018
General Manager
TMX FINANCE
07.2010 - 08.2016
General Manager
ATLANTA MEXICAN FOODS
01.2009 - 07.2010
GED -
Gwinnett Technical College
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