Antonio Blake
Boca Raton,FL
Summary
Proven leader and efficient Cashier Manager at Checkers Rally's, adept in cash handling and customer service. Enhanced team skills, leading to increased customer satisfaction and repeat business. Excelled in staff training and problem resolution, significantly improving shopping experiences. Demonstrated exceptional attention to detail and team leadership, ensuring operational excellence and safety. Highly organized and personable, with strong ability to lead and motivate team in fast-paced retail environment. Possesses comprehensive knowledge of cash handling procedures and customer service excellence, coupled with proficiency in point-of-sale systems. Committed to optimizing operational efficiency and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Traffic Control Flagger
Southeastern Traffic Supply
01.2024 - 10.2024
- Used flagging tools such as stop and slow paddle and red flag.
- Familiar with use of hand signaling procedures.
- Professionally communicated with motorists stuck in stopped traffic.
- Patiently directed motorists towards detours and alternate routes.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Ensured timely project completion by consistently arriving on-site punctually and prepared to begin work immediately.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Calmly managed clearing of path during passage of emergency vehicles.
- Supported efficient project completion by managing lane closures and adjusting schedules as necessary based on construction progress.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Contributed to an accident-free work zone by maintaining a strong focus on safety precautions and proactively addressing potential hazards.
- Accustomed to nighttime flagging in high traffic areas.
- Provided clear instructions to motorists regarding detours or alternate routes during road closures or delays.
Bus Cleaner
United Services Inc.
12.2022 - 08.2023
- Contributed to a positive company image by consistently delivering well-maintained buses for service.
- Collaborated with other team members to efficiently clean multiple buses within tight time constraints for prompt service delivery.
- Enhanced overall efficiency with proper handling of waste materials generated during cleaning activities, separating recyclable items from general trash per workplace guidelines.
- Streamlined cleaning processes by using appropriate tools and equipment for various surfaces and materials within buses.
- Minimized environmental impact through responsible use of eco-friendly cleaning products and practices.
- Followed safety guidelines for cleaning vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Inspected vehicles and equipment for visible damage.
- Polished windows and mirrors of vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Eliminated unpleasant odors through regular application of deodorizing agents in high-contact spaces such as seats, handrails, and windowsills.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Promoted a positive work environment by sharing best practices and assisting fellow team members in completing tasks when needed.
Freight Runner
Capstone Logistics LLC.
12.2021 - 12.2022
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Assisted in receiving, stocking and distribution of merchandise.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Operated various types of heavy machinery for efficient movement of goods within the warehouse, reducing manual labor demands.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Inspected freight for any damage or faults prior to loading.
Cashier Manager
Checkers Rally's
01.2021 - 11.2021
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Cashier Manager
Movies of Lake Worth
01.2021 - 11.2021
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined inventory management processes, ensuring product availability and reducing overstock.
- Enhanced security measures, reducing instances of fraud at point of sale.
- Developed reward system to motivate cashiers, leading to improved performance and morale.
- Fostered team-oriented environment, encouraging collaboration and support among cashiers.
Education
Santaluces Community High School
6880 Lawrence Rd, Lantana, FL 33462Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Store Opening and Closing
- Time Management
- Documentation And Reporting
- Customer Complaint Resolution
- Attention to Detail
- Till Counting
- Order Management
- Staff Training
- POS Systems
- Punctual and Reliable
- Workplace Safety
- Team Leadership
- Payment Processing
- Quick Learner
- Stress Tolerance
- Flagging Procedures
- Traffic Control Devices
- Signaling Techniques
- Leadership Qualities
- Traffic Management
- Work Zone Safety
- Accident Prevention
- Adaptability
- Analytical Skills
- Risk Management
Timeline
Traffic Control Flagger
Southeastern Traffic Supply
01.2024 - 10.2024
Bus Cleaner
United Services Inc.
12.2022 - 08.2023
Freight Runner
Capstone Logistics LLC.
12.2021 - 12.2022
Cashier Manager
Checkers Rally's
01.2021 - 11.2021
Cashier Manager
Movies of Lake Worth
01.2021 - 11.2021
Santaluces Community High School