Antonio Bolet
Clinical Manager
Okeechobee,FL
Summary
Adept at spearheading clinical operations, I enhanced patient care and staff performance at Mittleman Eye. My leadership, underpinned by proficient software skills and effective communication, led to significant quality improvements and high staff morale. Achievements include streamlining processes for better efficiency and fostering a culture of continuous improvement, directly impacting patient satisfaction and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager
Mittleman Eye
02.2017 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Oversaw overall operation of nursing services and patient care.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Worked with tech manager to develop technical staff through education, evaluation, performance management, and competency improvement.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Facilitate hiring of qualified Physicians and Technical personnel by interviewing applicants and making recommendations for employment.
- Managed 115 employees with various personalities and from different cultures for large 11 -physician practice.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Managed daily operations of 55 -person clinic supporting approximately 1000 patients per week.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Oversaw hiring, onboarding, and evaluation of professional and para-professional staff, contributing to a high-performing team environment.
- Created work schedules for 35 employees and oversaw functioning of clinical, surgical, and optical departments.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Selected, promoted and terminated staff members.
- Reviewed operational policies and recommended solutions and change to medical director.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Conducted comprehensive audits of clinical practices, identifying areas for quality improvement.
- Optimized inventory management systems to ensure availability of critical supplies.
- Organized professional training workshops on latest healthcare technologies and practices.
- Led transition to telehealth services, ensuring uninterrupted patient care during challenging times.
- Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
- Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
- Developed partnerships with local healthcare providers to expand patient access to specialized services.
- Enhanced patient care standards by developing and implementing comprehensive training for nursing staff.
- Facilitated community health initiatives to promote wellness and disease prevention.
- Implemented cost-saving measures without compromising on quality of patient care.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical equipment.
- Enhanced communication with patients and their families to provide more personalized care plans.
- Established patient feedback system to identify areas for service enhancement.
- Updated infection control protocols, significantly reducing incidence of hospital-acquired infections.
- Spearheaded implementation of electronic health records system, enhancing efficiency and data accuracy.
- Fostered culture of continuous improvement, leading to more effective patient care strategies.
- Streamlined patient admission and discharge processes, enhancing patient satisfaction and operational efficiency.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Followed informed consent processes and maintained records.
- Reviewed referral information and kept track of intakes from various referral sources.
- Gathered, processed, and shipped lab specimens.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Complied with research protocols by providing ongoing quality control audits.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Collected, evaluated, and modeled collected data.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Doctor Of Medicine - Medicine
Universidad Central Del Este, San Pedro Macoris
Dominican Republic 10.1990
Skills
- Clinical Leadership
- Training and mentoring
- Staff Supervision
- Staff Scheduling
- Staff Development
- Proficient in Software
- Managerial experience
- Team Management
- Patient Flow
- Records Management
- Clinical Instruction
- Patient records administration
- Patient relationship management
- Patient Education
- Patient Safety
- HIPAA
- Effective Communication
- Emergency situational awareness
- Staff Guidance
- Onboarding and coaching
- Compliance Oversight
- Employee issue resolution
- Quality Improvement
- Direct Patient Care
- Quality Control
- Clinical Documentation
- Procedure Implementation
- Clinical education
- Care Delivery
- Clinical Quality Improvement
- Medical practice management
- Patient Relations
- Insurance Billing
- Healthcare administration
- Supervisory Experience
- HIPAA Compliance
- Continuous Improvement
- Appointment Scheduling
- Administrative Oversight
- Patient Engagement
- Training program implementation
- Patient Care
- Inventory Management
- Managed Care
- Team Meetings
- Medical Billing
- Office procedures
- Clinical safety
- Patient Health Education
- Recruitment and retention
- Activity Coordination
- Case Management
- Payroll Administration
- Strategic Planning
- Human Resources
- Reimbursement tracking
- Insurance Verification
- Clinical Research
- Operations Oversight
- Resource Management
- Revenue Cycle Management
- Meeting participation
- Marketing
- Developing training programs
- Informed consent
- Good Clinical Practices
- Documentation requirements
- Medication Dispensing
- Protocol Review
- Specimen handling
- Quality Assurance
- Specimen collections
- Phlebotomy
- Trial management
- Study protocols
- Research SOPs understanding
- Disease Research
- Research experience
- Clinical trial expertise
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Training Program Implementation
- Medical Procedure Knowledge
- Employee Issue Resolution
- Office Procedures
- Organizing Staff Schedules
- Medical Practice Oversight
- Managerial Experience
- Developing Training Programs
- Reimbursement Tracking
- Office Production Evaluation
- Addressing Questions and Concerns
- Meeting Participation
- Onboarding and Coaching
- Compliance with Regulatory Guidelines
- Emergency Situational Awareness
- Continuous Improvements
- Medical Terminology Mastery
- Clinical Operations Planning
- Informed Consent
- Research Sops Understanding
- Mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked with a team of 115 staff members.
- Developed over 100 on-going education programs.
- Earned publication of article in Ophthalmology Management magazine for effective decision making.
- Directly supervised team of 55 clinical staff members.
- Collaborated with CEO in the development of clinical expansion.
- Achieved increased patient satisfaction through effectively developing and managing patient care protocols.
- Educated over 60 student physicians and medical assistant staff.
- Devised effective policies and protocols resulting in greater than 95% compliance with audit requirements.
- Managed care for over 1000 patients per week.
Certification
ACLS certified
Languages
Spanish
Native or Bilingual
Timeline
Clinical Manager
Mittleman Eye
02.2017 - Current
Doctor Of Medicine - Medicine
Universidad Central Del Este, San Pedro Macoris
ACLS certified
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