ANTONIO BROWN
Saint Louis,MO
Summary
Goal-oriented and focused individual with a combined 15 years of experience in retail, food service, and management experience searching for a position within a professional hospitality company. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
California Pizza Kitchen
02.2021 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability by 4%.
- Implemented operational strategies and effectively built customer and employee loyalty by 6%.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled 40 plus employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided 40 plus team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
Assistant Kitchen Manager
Hms Host
10.2018 - 10.2020
- Delegate activities to staff, as well as maintain daily prep work and ensure kitchen sanitation
- Ensured all H.A.C.C.P
- Standards are followed in the kitchen and recipes were properly prepared to specifications
- Follow recipes and food presentation specifications as set by management
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Leading a team of over 25 back of the house employees including, training and development
- Manage daily operations, maintain inventory, assist in ordering supplies and scheduling back of the house employees
- Managed day to day operations of the kitchen and assisted the Kitchen Manager with various projects
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversee employees work in front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Received food orders and rotated perishable items in refrigerators and freezers
- Food service management High volume
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- ServSafe certified and knowledgeable of local, state, and federal regulations
- Assist in ensuring proper food preparation, as well as proper execution of recipes
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Applebee’s
10.2013 - 10.2018
- Answer phone to take messages or redirect calls to appropriate colleagues
- Assist in office management and organization procedures
- Attend weekly meetings to discuss business and progress of employees
- Confirm sufficient supplies are ready and available to last entire shift
- Control variable costs such as food and beverage, labor by 8%, repair and maintenance
- Develop and coach 25 plus employees for optimal guest experience
- Enforce company standards and rules on daily basis
- (attendance, proper uniform, training, and more)
- Assisted general manager with inventory and ordering for all restaurant needs
- Assisted general manager in processing daily, weekly and monthly inventories
- Train new employees
- Undertake basic bookkeeping tasks and issue invoices, checks
- Utilize office appliances such as photocopier, printers
- And computers for word processing, spreadsheet creation
- Open and close restaurant
Education
A.S - ASSOCIATE, SCIENCE – Business Management
University of Phoenix
St Louis, MO2014
High School Diploma -
Normandy Technical High School
St Louis, MO01.2002
Skills
- P&L Management
- Strategic Planning
- Training and Development
- Labor Cost Controls
- Verbal and Written Communication
- Employee Scheduling
- Administrative Skills
- Safety Assurance
- Budgeting and Cost Control
- Performance Evaluation
- Variance and Risk Analysis
- Operations Management
- Food Preparation and Safety
- Analytical Skills
Timeline
General Manager
California Pizza Kitchen
02.2021 - Current
Assistant Kitchen Manager
Hms Host
10.2018 - 10.2020
Applebee’s
10.2013 - 10.2018
A.S - ASSOCIATE, SCIENCE – Business Management
University of Phoenix
High School Diploma -
Normandy Technical High School