Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonio Brown

Tampa,Florida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in automotive and food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Service Advisor

Lexus of Tampa Bay
12.2024 - 08.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Service Advisor

Wesley Chapel Hyundai
04.2023 - 12.2024
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.

Assistant Service Manager

Toyota of Tampa Bay
12.2020 - 03.2022
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.

Server

Bahama Breeze
06.2018 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Freedom High School
Tampa, FL
06-2016

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance

Timeline

Service Advisor

Lexus of Tampa Bay
12.2024 - 08.2025

Service Advisor

Wesley Chapel Hyundai
04.2023 - 12.2024

Assistant Service Manager

Toyota of Tampa Bay
12.2020 - 03.2022

Server

Bahama Breeze
06.2018 - 12.2020

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE