Summary
Overview
Work History
Education
Skills
Timeline
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Antonio Buccellato

Summary

Dynamic operations manager with a proven track record at Garden World Inc., excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective problem-solving and strategic inventory management, achieving consistent financial growth. Skilled in employee training, fostering a productive work environment while ensuring safety compliance and operational efficiency.

Overview

8
8
years of professional experience

Work History

Manager of Operations

Garden World Inc.
08.2023 - Current
  • Established positive and effective daily communication among eight staff members and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements. This includes hazardous material like propane to ensure we are in compliance with the Nassau County Fire Marshal.
  • Identified and resolved unauthorized, unsafe, or ineffective practices. Ensuring health and safety of the staff making sure they are using the proper way of tools.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of five team members.
  • Handled complex problematic customers and clients to assist lower-level employees and maintain excellent customer service. Engaged with the NCPD to deal with retail theft.
  • Interacted well with customers to build connections and nurture relationships which resulted in increased profitability and recurring customer.
  • Trained and guided eight team members to maintain high productivity and performance metrics.
  • Managed spring purchasing around $100,000 annually resulting in $250,000 in annual sales.
  • Implemented business strategies by promoting landscape design to increase revenue and effectively targeting new markets by giving them more of a selection.
  • Tracked trends and refine company's product offerings by ordering more product that sells at a higher volume.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed daily operations of a staff of eight people, ensuring smooth workflow and timely completion of tasks and also engage with the cashiers.
  • Successfully managed budgets, consistently meeting financial targets of a 10% increase year or year while maintaining high-quality standards.
  • Report directly to ownership on day to day operational support and any major financial buying.
  • Manage and schedule incoming deliveries of products.
  • Manage and schedule customer orders for delivery.
  • Maintain inventory on products on a week to week basis to know what to purchase.

Retail Sales Associate

Garden World Inc.
04.2017 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Education

No Degree - Cyber Security

St. John's University
Jamaica, NY

Associate of Science -

Nassau Community College
Garden City, NY
12-2023

High School Diploma -

Kellenberg Memorial High School
Uniondale, New York
06-2020

Skills

  • Customer service
  • Goal setting
  • Inventory management
  • Problem-solving
  • Time management
  • Safety procedures
  • Conflict resolution
  • Employee training
  • Operations management
  • Project management
  • Schedule management
  • Team leadership

Timeline

Manager of Operations

Garden World Inc.
08.2023 - Current

Retail Sales Associate

Garden World Inc.
04.2017 - 08.2023

No Degree - Cyber Security

St. John's University

Associate of Science -

Nassau Community College

High School Diploma -

Kellenberg Memorial High School

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Antonio Buccellato