Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Antonio Cabriales

San Antonio

Summary

I am a driven and flexible person with a career focus in Information Technology. As such, I have brought extra added value to my prior employers, which is reflected in my years of service within each company. My overall objective moving forward is to continue and expand the utilization of my core competencies in a challenging and engaging environment as I continue my education. Growth and skill diversification are essential to me and given an opportunity that offers both, I will utilize my experience and nature of high performance to exceed expectations.

Overview

7
7
years of professional experience

Work History

Fraud Specialist IV

JPM Chase
05.2022 - Current
  • Conducted in-depth investigations into complex fraud cases, utilizing advanced analytical tools and techniques to identify patterns and trends.
  • Developed and implemented fraud prevention strategies and processes, resulting in a significant reduction in fraudulent activities and financial losses.
  • Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
  • Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
  • Reviewed and analyzed data from various sources to identify potential fraudulent activities, recommending preventive measures to senior management.
  • Implemented strategic improvements in wire transfer protocols, reducing processing time.
  • Analyzed complex transaction data to optimize workflow and mitigate risks.
  • Investigate unauthorized IP address usage and take appropriate actions to mitigate security risks.

Fraud Specialist I (Inbound)

JPM Chase
03.2019 - 05.2022
  • Assisted customers in verifying their identity to ensure secure transactions and protect against fraudulent activity.
  • Maintained and updated fraud detection systems and tools, implementing new strategies and technologies to improve fraud prevention accuracy.
  • Trained junior fraud specialists on processes, systems, and best practices in fraud prevention.

Bilingual Customer Service Representative

PEPCO [Potomac Electric Power Company]
02.2018 - 03.2019
  • Answer inquiries relating to account information, rates, policies, and additional services.
  • Assist customers with processing payments by following proper confidentiality guidelines.
  • Provide assistance for customers with special billing requests.
  • Advise customers on service programs to help them save money on energy costs.
  • Schedule maintenance orders for customers with technical issues regarding their service.
  • Submit requests to proper department to prevent re-occurring issues and recommend improvements in the process and procedure.

Education

Communications

University of Texas at San Antonio
San Antonio, TX
06.2025

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Thomas A. Edison HS
San Antonio, TX
06.2008

Skills

  • Fraud prevention
  • Anti-fraud systems
  • Cybersecurity awareness
  • Transaction monitoring
  • Telephone and email etiquette

Languages

English - Expert
Spanish - Expert

Timeline

Fraud Specialist IV

JPM Chase
05.2022 - Current

Fraud Specialist I (Inbound)

JPM Chase
03.2019 - 05.2022

Bilingual Customer Service Representative

PEPCO [Potomac Electric Power Company]
02.2018 - 03.2019

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Thomas A. Edison HS

Communications

University of Texas at San Antonio

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