Highly capable person looking to help people. Possess strong work ethic with ability to resolve problems and conflicts professionally. Looking to contribute my knowledge and skills.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Grandview School District
10.2023 - 06.2024
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Resource Room Special Education Teacher
Finley School District
09.2022 - 05.2023
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Modified general education curriculum for special-needs students using various instructional techniques and technologies
Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
Delivered effective and differentiated classroom instruction to range of neurodiverse students
Resource Room Special Education Teacher
Sunnyside School District
01.2022 - 06.2022
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Modified general education curriculum for special-needs students using various instructional techniques and technologies
Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
Delivered effective and differentiated classroom instruction to range of neurodiverse students
Student Teacher
Grandview School District
08.2021 - 01.2022
Worked with classroom teacher to learn about current standards and best practices
Facilitated small group activities and one-on-one instruction to meet individual student needs
Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code
Cultivated positive relationships with administration, teaching staff, and students
Customer Service Representative
HR Block
01.2021 - 04.2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Education
Master in Education - Education
Heritage University
Toppenish, WA
05.2022
Bachelor of Arts - Business Administration
Heritage University
Toppenish, WA
05.2020
Skills
Dependable
Bilingual
Verbal Communication
File Organization
Telephone reception
Microsoft Excel and Word
Microsoft PowerPoint
Timeline
Substitute Teacher
Grandview School District
10.2023 - 06.2024
Resource Room Special Education Teacher
Finley School District
09.2022 - 05.2023
Resource Room Special Education Teacher
Sunnyside School District
01.2022 - 06.2022
Student Teacher
Grandview School District
08.2021 - 01.2022
Customer Service Representative
HR Block
01.2021 - 04.2021
Master in Education - Education
Heritage University
Bachelor of Arts - Business Administration
Heritage University
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