Antonio Canisales
Palmdale,CA
Summary
Dynamic leader with a proven track record at Pollo Loco, adept in operations management and team building. Excelled in enhancing customer satisfaction by overhauling service protocols, achieving a significant improvement in satisfaction scores. Skilled in conflict resolution and multitasking, fostering high-performing teams and streamlining processes for optimal efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Pollo Loco
03.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Tacobell
01.2018 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Delivery Manager
El Superior Newspaper
01.2017 - 02.2018
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Education
High School Diploma - General Studies
Vaughn International Studies Academy
Pacoima, CA06.2016
Skills
- Verbal and written communication
- Sales management
- Negotiation
- Cross-functional team management
- Multitasking
- Operations Management
- Problem-solving aptitude
- Conflict Resolution
- Adaptability
- Reliability
- Team building
- Problem-solving abilities
- Schedule oversight
- Professionalism
- Employee Training
- Communication Skills
- Plan projects
Contractor
I’ve been working in construction and contracting work since 2014 with my family.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Manager
Pollo Loco
03.2022 - 12.2023
Store Manager
Tacobell
01.2018 - 11.2021
Delivery Manager
El Superior Newspaper
01.2017 - 02.2018
High School Diploma - General Studies
Vaughn International Studies Academy
Similar Profiles
Leonel MoralesLeonel Morales
Team Leader at Pollo LocoTeam Leader at Pollo Loco
Charlie MazzaCharlie Mazza
Team Member at El Pollo LocoTeam Member at El Pollo Loco
Hugo MejiaHugo Mejia
Cook/Cook Shift Leader at El Pollo LocoCook/Cook Shift Leader at El Pollo Loco