Antonio Carrera Medina
San Jose,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience in guest relations, stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Guest Services Agent // Front Desk Supervisor //Operations Supervisor
Hilton
04.2022 - Current
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Mentored and assisted in training new staff on correct procedures, Hilton Standards and performance strategies
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Assisted the Front Office Manager with scheduling and bookings, guest payments and data entry
- Welcomed large volume of guests during Tailgate events.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Service Banker
Bank of the West
05.2019 - 05.2021
- Assisted customers by answering banking questions and recommending solutions
- Advised customers on bank products, services and financial planning options
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Helped customers open and close accounts and make sound financial decisions
- Reconciled cash and checks against computer records at end of shift
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Bank Teller
Wells Fargo
04.2018 - 05.2019
- Welcomed customers and offered pleasant service during entire transaction
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
Bachelor of Arts - International Business Management
San Jose State University
San Jose, CA05.2022
Associate of Arts - Business Administration
Evergreen Valley College
San Jose, CA05.2020
High School Diploma -
Latino College Preparatory Academy
San Jose, CA06.2017
Skills
- Sales understanding
- Microsoft word
- OnQ PMS/ Micros
- Kipsu
- Canary Technologies
- UKG Ultipro
- Effective planning
- Team building and supervision
- Cash management
- Staff training and development
- Bilingual: English & Spanish
- Regulatory Compliance
- Strong sense of banking ethics
- Persuasive communication style
Timeline
Guest Services Agent // Front Desk Supervisor //Operations Supervisor
Hilton
04.2022 - Current
Service Banker
Bank of the West
05.2019 - 05.2021
Bank Teller
Wells Fargo
04.2018 - 05.2019
Bachelor of Arts - International Business Management
San Jose State University
Associate of Arts - Business Administration
Evergreen Valley College
High School Diploma -
Latino College Preparatory Academy
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