ANTONIO CARTER
Oxon Hill,MD
Summary
Dynamic and results-oriented professional with extensive experience at Lowes, adept in customer relationship management and problem resolution. Excelled in multitasking and organization, enhancing brand recognition and fostering strong relationships. Proven track record in project management and staff training, significantly improving operational efficiency and participant engagement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lowes
Jacksonville, VA
06.2022 - 08.2024
- Manage cash and credit transactions and issue refunds; track transactions on balance sheets and report any discrepancies; complete weekly transaction and inventory reconciliations
- Provided administrative support and worked in correlation with Milk Bar sales and marketing teams to increase brand recognition and serve as a brand ambassador in new markets
- Resolved product and service problems by clarifying customer complaints; determined the cause of the problem, selected and explained the best solution to solve the problem, expedited the correction or adjustment, and followed up to ensure the resolution was achieved
- Managed customer issues in-store and online
- Developed deep understanding of inventory management and sales trends by product line and by SKU and batch numbers
- Supported site leader in coordinating and executing different projects.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
- Organized special events such as field trips or guest speakers related to recreational programming.
- Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
- Alleviated issues which arose between students to maintain positive, fun environment.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Established long-lasting relationships with both staff members and students to support program success.
- Built and strengthened relationships with children, families, and team members.
- Managed daily operations of recreational facilities.
- Engaged with participants to encourage involvement in different recreational activities.
- Assessed participant skill levels and developed individualized instructional strategies accordingly.
Recreation Leader
Alexandria City Recreation Department
Alexander City, VA
06.2022 - 08.2024
- Supported site leader in coordinating and executing different projects.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
- Organized special events such as field trips or guest speakers related to recreational programming.
- Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
- Alleviated issues which arose between students to maintain positive, fun environment.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Established long-lasting relationships with both staff members and students to support program success.
- Built and strengthened relationships with children, families, and team members.
- Conferred with management to discuss and resolve participant complaints.
- Managed daily operations of recreational facilities.
- Developed and implemented many events every quarter.
- Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
- Engaged with participants to encourage involvement in different recreational activities.
- Assessed participant skill levels and developed individualized instructional strategies accordingly.
- Met with staff to discuss rules, regulations and work-related problems.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Coordinated logistics related to transportation, meals, supplies. for special events or programs.
- Provided guidance when resolving conflicts between participants or staff members.
- Participated in games and recreational activities which encouraged individuals and staff to join in.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Conducted safety inspections of equipment prior to use.
- Provided administrative support for recreational programs.
- Responded promptly to inquiries from participants about policies, procedures or services offered through the program.
Education
Masters of Sports Management -
Ohio Dominican University
Columbus, OH05-2026
Bachelor of Science - Sport Studies
West Virginia State University
Dunbar, WV05-2024
Associates of Applied Science -
Lenoir Community College
05.2021
Skills
- Impeccable communication skills
- Ability to prioritize
- Multitasking
- Time management
- Adaptability to technology
- Problem identification and solution offering
- Quick thinking
- Flexibility in work schedule
- Ability to work in chaotic environments
- Teamwork
- Independence
- Customer relationship management (CRM)
- Account updating
- Complaint resolution
- Scheduling
- Quality control
- Project management
- Staff education and training
- Assertiveness
- Typing proficiency
- Multitasking and organization
- Strong teamwork
- Documentation
- Verbal and written communication
Career Overview
Highly enthusiastic client services professional with experience in conflict resolution and communication maintaining customer satisfaction and contributing to the company's success. Proven ability to build rapport with customers and exceed sales quotas. Passionate and detail-oriented college student working towards obtaining an undergraduate degree. Eager to join an organization where I can leverage my interpersonal skills and offer top customer service. Reliable and driven, strong time management and prioritization abilities.
References
References available upon request.
Timeline
Customer Service Representative
Lowes
06.2022 - 08.2024
Recreation Leader
Alexandria City Recreation Department
06.2022 - 08.2024
Masters of Sports Management -
Ohio Dominican University
Bachelor of Science - Sport Studies
West Virginia State University
Associates of Applied Science -
Lenoir Community College