Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Languages
Timeline
Generic
Antonio Cepeda

Antonio Cepeda

Orlando,Florida

Summary

To utilize my exceptional sales skills and customer service expertise to drive revenue growth and exceed sales targets for a progressive company.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

37
37
years of professional experience

Work History

Technical Support Engineer

Mastec Inc
06.2006 - 05.2025
  • Provided exceptional customer support via multiple channels, ensuring high satisfaction rates.
  • Analyzed recurring technical problems to identify root causes and implement long-term solutions.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Technical Support Representative

IBM De Colombia
03.1988 - 04.1995
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed complex issues using CRM systems to ensure timely resolutions.
  • Provided training and support to new team members, enhancing overall service quality.
  • Developed knowledge base materials to streamline responses and improve team efficiency.

Education

High School Diploma -

University UNAB
COLOMBIA

Graduate Certificate - Digital Marketing

Cousera Google
Online
10-2025

Skills

  • Management
  • Trained and mentored new sales associates, improving their sales performance and customer service skills
  • Sales
  • In-depth knowledge of products, features, and benefits, enabling me to provide expert advice and guidance to customers
  • Customer support
  • Project management
  • Customer service

COMMUNICATION

Strong communication skills, including effective verbal and written communication, active listening, and empathy.

LEADERSHIP

Collaborative leader, with the ability to work effectively with cross functional teams to achieve common goals.

Languages

English
Spanish

Timeline

Technical Support Engineer

Mastec Inc
06.2006 - 05.2025

Technical Support Representative

IBM De Colombia
03.1988 - 04.1995

High School Diploma -

University UNAB

Graduate Certificate - Digital Marketing

Cousera Google

Similar Profiles

CREATE PROFILE