ANTONIO CHAMBERS
Nashville,TN
Summary
Award-winning professional with 20 years of experience in customer service and account management. Skilled at making clients happy, improving how things work, and helping businesses grow by managing relationships and solving problems. Ready to use my communication, time management, and leadership skills in a full-time job to help the company succeed.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Success Manager
CPI Card Group
11.2021 - 12.2023
- Enhanced client satisfaction by fostering strong relationships and swiftly resolving issues, contributing to a 95% problem resolution rate.
- Oversaw 50+ accounts, implementing customized account plans that drove a 20% increase in client retention and met key business objectives.
- Collaborated with the sales team to identify upsell opportunities, which led to a 15% revenue growth and expanded the client base by 10%.
- Achieved record-breaking profits in 2021 through strategic account management and proactive client engagement.
Client Services Member Representative
Onlife Health
09.2019 - 11.2021
- Boosted member satisfaction by quickly and accurately answering questions and solving problems, including helping with gift card redemptions, which led to more positive feedback from members.
- Managed 50-60 calls each day, making the department more efficient by simplifying account processes and improving the customer experience.
- Worked with Health Coaches to support members' health and well-being, which helped improve health outcomes and increase member involvement.
- Trained and mentored new hires, teaching them effective ways to handle tough questions, which helped the team reach its goals and improve overall performance.
Sort Associate
Amazon
10.2018 - 02.2020
- Improved efficiency by organizing and sorting packages, following safety rules, and helping with unloading trucks.
- Contributed to meeting daily processing goals and keeping the workflow smooth in the distribution center.
- Took on a leadership role as an ambassador, bringing positive energy that created a good work atmosphere.
- Helped train new hires by sharing useful tips to help them get up to speed quickly and be productive.
Escalation Representative/Policy Holder Services
Aetna
11.2015 - 08.2018
- Served as a Subject Matter Expert, aiding colleagues with complex calls and inquiries
- Enhanced departmental productivity and customer service ratings through meticulous problem-solving
- Improved interdepartmental communication and reduced policy update processing time.
Customer Service Professional
Verizon Wireless
08.2005 - 05.2015
- Delivered expert recommendations, addressing customer complaints swiftly and increasing satisfaction
- Boosted customer loyalty with personalized support and adherence to high-quality service standards
- Assisted in onboarding new hires, facilitating a smooth transition into company culture and service expectations.
Sales Associate
Shoe Carnival
06.2000 - 05.2014
- Boosted sales and made shopping enjoyable by using the mic to tell customers about deals and sales while keeping the store lively and fun.
- Led and supported sales associates, providing guidance and creating a positive work environment.
- Kept the store organized and clean, which helped improve the overall shopping experience for customers.
Customer Service Representative
T-Mobile USA
01.2003 - 05.2005
- Managed an average of 50 calls daily, resolving billing and service inquiries efficiently
- Collaborated with team members to consistently meet and exceed performance goals.
Education
Information Technology/Computer Programming
Some completed courses/No degree
High School Diploma - undefined
06.2001
Skills
- 45 WPM/10-key typing
- Proficient in MS Windows and MS Office (Excel, Word, PowerPoint)
- Strong mentoring and coaching abilities
- Effective multitasking and use of multiple monitors
- Rapid acquisition of new skills and knowledge
- Excellent communication and quality assurance
- Advanced problem-solving and telephone etiquette
- Technical support and adaptability
- Expertise in de-escalation techniques and computer literacy
Certification
ACE-P Certification, International Card Manufacturers Association (ICMA), 10/01/23
Timeline
Client Success Manager - CPI Card Group
11.2021 - 12.2023
Client Services Member Representative - Onlife Health
09.2019 - 11.2021
Sort Associate - Amazon
10.2018 - 02.2020
Escalation Representative/Policy Holder Services - Aetna
11.2015 - 08.2018
Customer Service Professional - Verizon Wireless
08.2005 - 05.2015
Customer Service Representative - T-Mobile USA
01.2003 - 05.2005
Sales Associate - Shoe Carnival
06.2000 - 05.2014
High-Tech Institute - , Information Technology/Computer Programming
Maplewood High School - High School Diploma,
ACE-P Certification, International Card Manufacturers Association (ICMA), 10/01/23
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